Service Desk Specialist with German-on site

Why does Infosys choose you? You definitely:

• Speak and write in German and English fluently;
• Are highly skilled to handle incoming inquiries successfully and give a useful guidance to the client;
• Have been a part of the Customer Support field;
• Perceive multitasking and problem solving as a piece of cake;
• Know how to give a helping hand to a newcomer or your junior team member;
• Want to be a team player rather than a lonely wolf;
• Can be punctual and relied on.

Explore the future with Infosys now!
We are looking for new members in our Service Desk Support Team!
INFOSYS provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills.

Your workday will just fly by as you will:

• Be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
• Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
• Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the client, professional technicians;
• Be a part of the shadowing program for the newcomers and ready to ‘lend a hand’ to your junior colleagues;
• Be a member of the international, dynamic and innovative company environment.

Infosys esteems you as we provide:

• Long-term and stable cooperation;
• Meal allowance;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
• Service Desk Academy;
• Language bonus
• Modern, cozy and central location in Sibiu and Bucharest
• Teamwork in a multicultural environment
• Medical subscription and life assurance

Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering.
Infosys BPM has been consistently ranked among the leading BPM companies and has received over 60 awards and recognitions in the last 5 years from key industry bodies and forums like the International Association of Outsourcing Professionals, Outsourcing Center, SSON, and NOA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPO strategists.