Ideal Candidate
- Excellent communication skills in both written and spoken English (>=B2).
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- At least 3 - 5 years of experience in the SAP environment, MDG or MDS
- Sound knowledge of the SAP data models in SAP R/3 and S/4 HANA
- Experience with task management, bug tracking, and wiki-based documentation tools, such as Azure DevOps, is essential.
- Proven experience in 2nd Level Support, with a strong focus on analyzing, addressing, and resolving complex technical issues, as well as escalating cases to 3rd Level Support or development teams when necessary.
- Analytical skills, with a strategic mindset.
- Strong problem-solving skills for translating business requirements into application logic and workflows.
- Effective collaboration in cross-functional, interdisciplinary teams.
- Fluency in German is a significant advantage. (>=A2)
Job Description
- Monitoring of incoming and outgoing IDOCs
- Error analysis in business partner data
- Documenting and categorizing incidents in the MDG system
- Monitoring workflow and master data quality using MDG-specific tools
- 2nd level support for the company-wide MDG system
- Configuration of data models, validations, and workflows
- Creating user documentation and information
- Real-time monitoring of workflows
- Harmonizing master data processes and ensuring that the entire organization benefits from optimized data
- Providing MDG business process expertise to customers
- Consulting and supporting business partners in process maintenance and optimization within the SAP MDG application landscape
- Knowledge in data cleaning, data quality, and data harmonization/consolidation
- Management and customization of user roles, authorizations, and security settings
- Collaborating with business analysts and stakeholders to gather requirements and translate them into technical specifications
- Working closely with end users and internal departments
- Liaising between technical teams and end users to clarify problems
- Ensuring that problems are resolved within the agreed Service Level Agreements (SLA)
- Detailed documentation of incidents, troubleshooting, and solutions in ticket systems such as ServiceNow or Jira (company solution)
- Proven experience in 2nd Level Support, with a strong focus on analyzing, addressing, and resolving complex technical issues, as well as escalating cases to 3rd Level Support or development teams when necessary.
Company Description
For more then 150 years, TÜV SÜD experts have been working to make our world a safer place. Their aim: to maintain a decisive technological edge on the competition. Each and every day, more than 20.000 employees give serious consideration to the issues that concern people today and that will concern them in years to come.
Our experts and engineers share the common goal of bringing together people, technology and the environment. At more than 600 locations in some 50 countries, they increase safety and add economic value for our customers. Leveraging innovative services, they optimize technology, system and expertise.
TÜV SÜD is currently in the hypercare phase of the MDS system and will soon go live worldwide. The entire processes from our current MDG system have been optimised and redesigned for a global construct. Now we need further support to face new opportunities in the 2nd level together with you. By supporting end users and optimizing the system, this position significantly contributes to the efficiency and effectiveness of business processes
