Ideal Candidate
• Educational Background: A Bachelor's degree in Business Administration, Operations Management, or a related field and/or relevant certifications (e.g., PMP, Six Sigma) are a plus.
• Experience: Proven experience in operations management, preferably in a similar industry. Experience managing teams and handling large-scale projects is essential.
Skills:
• Leadership Skills: Ability to manage, motivate, and develop a large team.
• Analytical Skills: Strong problem-solving skills and the ability to analyse complex data.
• Communication Skills: Excellent verbal and written communication abilities.
• Project Management: Proven experience in managing projects from inception to completion.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.
• Technical Skills: Proficiency in using relevant software tools and platforms.
Job Description
About the role:
We are seeking a dynamic and experienced Operations Manager to join our team. This pivotal role involves scaling the department in collaboration with local leadership, overseeing the recruitment process, and ensuring seamless knowledge transfer for new services. The Operations Manager will be responsible for developing comprehensive training plans, managing team performance, and establishing a robust operational framework to ensure consistent, high-quality service delivery. If you thrive in a fast-paced environment and have a proven track record of effective team management and strategic goal achievement, we would love to hear from you.
The manager will be responsible for facilitating alignment with the company’s goals, ensuring that all teams work collaboratively to achieve higher efficiency and effectiveness.
Main Duties & Responsibilities:
• Scale up the department in collaboration with existing local leadership (office space & personnel).
• Provide direct input in the selection and recruitment process.
• Lead the transition and knowledge transfer for new services.
• Develop comprehensive training plans and detailed process documentation.
• Directly manage 3-5 Team Managers and indirectly oversee 50-70 employees.
• Implement, execute, and maintain the Dals Performance Management system.
• Establish a robust, mature, and scalable operational framework to ensure consistent and high-quality service delivery across all functions.
• Ensure monthly focus delivery targets are met while maintaining a strategic approach to achieving business objectives.
• Manage team workloads efficiently and effectively, even during high-demand periods.
What’s In It For You?
Working for a language services company with over 20 years of experience delivering first-class translation and interpreting services and enabling providing expert support to both private and public sectors in over 500 languages and dialects. Moreover, every single day through your role you will be contributing to reduce language barriers every single day and enable our customers to have a great experience.
Additionally, we offer the following benefits:
• Hybrid work set up (4 days in the office, 1 day from home)
• Private medical insurance
• Meal tickets (30 RON/Day)
• Yearly Eyeglasses Replacement Budget (600 RON)
• 22 Annual leave days, with +1 annual leave day per year worked
• Welcome package
• Game/Recreation Room
• Roof top terrace
• Brand new modern office centrally located
• Coffee/Refreshments/Breakfast/Fresh Fruit provided daily
• Monthly & Yearly Employee awards
• A young and vibrant team always there to offer support
• Engagement and fun events throughout the year
• Training and career development opportunities within a new and rapid growing business
Company Description
About Dals
Everyone Understood
At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.
Our People are our future. We take care of them.
Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world.
• Disability Confident Committed employer
• Armed Forces Covenant pledger
• Ministry of Defense Employer Recognition Scheme Awardee
• Mindful Employer
• Able Futures Member
• Accredited Real Living Wage Employer
• Employers Network for Equality & Inclusion member
If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today!
Applicants must be Romanian residents and by the start of employment, have permission to work in Romania. In addition, you are required to undertake a basic criminal record check for this role.
Dals is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.
https://dals.co.uk
