Ideal Candidate
• Technical project management experience servicing internal stakeholders or customers, managing multiple projects at once.
• Customer service experience in data services or SaaS.
• Relational, NoSQL, or Graph database experience.
• SQL experience.
• Proactive and critical thinker.
• Shows bias for action. A result-oriented “doer”.
• Excellent team player.
• Ability to identify significant problems and opportunities for improvement.
• Adaptable and able to work effectively in a fast-paced dynamic environment.
• Plans, organizes, and schedules work in an efficient, organized manner.
• Ability to focus and execute on key priorities.
• Proficiency in Excel/Google Sheets.
• Customer service experience in data services or SaaS.
• Relational, NoSQL, or Graph database experience.
• SQL experience.
• Proactive and critical thinker.
• Shows bias for action. A result-oriented “doer”.
• Excellent team player.
• Ability to identify significant problems and opportunities for improvement.
• Adaptable and able to work effectively in a fast-paced dynamic environment.
• Plans, organizes, and schedules work in an efficient, organized manner.
• Ability to focus and execute on key priorities.
• Proficiency in Excel/Google Sheets.
Job Description
• Manage and monitor the progress of multiple customer graph database implementation projects concurrently, orchestrating necessary support resources to assist customers with successful implementation and delivery within their deployment timelines.
• Serve as the primary point of contact for customers throughout their deployment,
establishing and maintaining strong relationships.
• Collaborate with customers to understand their specific requirements, goals, and
• expectations for each project.
• Conduct comprehensive onboarding sessions with clients
• Help customers develop comprehensive project plans, including scope, milestones,
• deliverables, and resource allocation.
• Coordinate and communicate project timelines, progress, and updates to customers and internal stakeholders.
• Facilitate effective communication and collaboration among project team members,
ensuring alignment and clarity of project objectives and tasks.
• Conduct regular project status meetings and provide timely updates to stakeholders
• Continuously evaluate and improve project management processes and methodologies, identifying areas for optimization and efficiency enhancement.
• Route technical issues to Support and manage technical escalations during the
onboarding phase.
Schedule: 23:00 – 08:00 (Monday- Friday)
• Serve as the primary point of contact for customers throughout their deployment,
establishing and maintaining strong relationships.
• Collaborate with customers to understand their specific requirements, goals, and
• expectations for each project.
• Conduct comprehensive onboarding sessions with clients
• Help customers develop comprehensive project plans, including scope, milestones,
• deliverables, and resource allocation.
• Coordinate and communicate project timelines, progress, and updates to customers and internal stakeholders.
• Facilitate effective communication and collaboration among project team members,
ensuring alignment and clarity of project objectives and tasks.
• Conduct regular project status meetings and provide timely updates to stakeholders
• Continuously evaluate and improve project management processes and methodologies, identifying areas for optimization and efficiency enhancement.
• Route technical issues to Support and manage technical escalations during the
onboarding phase.
Schedule: 23:00 – 08:00 (Monday- Friday)
Company Description
About CGS Romania
Our Outsourcing division in Romania delivers solutions to many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS’s innovative, scalable and flexible outsourcing solutions include traditional BPO, technical support, customer care, outbound telesales and channel enablement and back office support.
