Junior IT Service Desk Agent with French

• Completed University degree;
• Passionate about IT (software + hardware) and helping others;
• Experience with Windows 10, basic knowledge about Microsoft Office 365 and Azure Active Directory;
• Basic understanding of networking principles (WLAN, LAN, VPN, VOIP etc.);
• Advanced level of English and French is mandatory;
• Ability to work in a team, especially on a global level, communication and customer service abilities / social skills;
• Ability to work in an organized manner, following working instructions, SOPs as well as showing an interest to learn - them and improve them;

• Providing profеssional L1 tеchnicаl support to the еmployeеs of DB Schеnker, worldwide, viа rеmote support аnd in pеrson, where nеcеssary;
• Handling of tickеts within our globаl Service Desk in accordance to thе working instructions and SOPs provided;
• Onboarding and offboarding of employees, providing them with the necessary tools and equipment needed to start working;
• Handling company equipment in a responsible and organized manner, as well as keeping track of the stock;
• Assisting with special IT requests, such as providing technical support during town hall meetings, video conferences, printer maintenance etc.;
• Collaboration with external suppliers (i.e. Vodafone, Konica Minolta) to perform IT related service activities for the company.

At DB Schenker Global Business Services you are a partner of an accounting excellence and supporting activities team. A team that is part of a global logistics network that connects the world. With more than 76000 colleagues worldwide,we welcome diversity and thrive on individual backgrounds, perspectives and skills. Here, we encourage you to actively shape your career in a solid organization and take part in designing new traditions. We offer support to over 35 countries, 3 business units in more than 20 European languages. DB Schenker GBS is a global employer and we are constantly looking for new starters or experienced enthusiasts to join our team.

We provide services in:

• Finance and Accounting • Sales and Business Support • Air and Ocean Supporting Functions Our clear strategy is to enable business services transformation through talent, quality and speed.

Being part of DB Schenker Global Business Services means:

• A great place to work with an attractive benefits package, a genuine team spirit and a friendly culture • Specialized process, language and skills training through a variety of methods – online, classroom and more • Transparent and honest communication, excellent professional services, a variety of projects and the possibility to travel • Opportunities to share your knowledge and develop your skills and, as your goals change, you can consider shifting your career across different departments of our organization • An innovative office space that combines creativity, relaxation and fun • Wellbeing programs focused on creating a culture of comfort, happiness and health whilst encouraging sustainable communities within SGBS • Build your career in a growing organization and take part in designing new traditions.