Ideal Candidate
The IT Operations Team Leader will also monitor, control, and support IT service delivery, ensuring all activities are properly coordinated and resolved efficiently. This position reports directly to the IT Service Delivery Manager or IT Service Delivery Director.
Requirements:
Education:
- Bachelor’s degree in computer science or related field (preferential).
- Over 3 years of experience leading support teams.
- ITIL Certification (preferred), Project management certification (is a plus).
- Proficiency in hardware and software installation and configuration.
- Experience with Microsoft operating systems, MS Office, Active Directory/Azure AD management, LAN/WAN networks, and antivirus software.
- Understanding of vulnerabilities and patching.
- Knowledge of ITIL and project management for implementation initiatives.
- Strong leadership and team management abilities.
- Analytical and problem-solving skills.
- Ability to manage multiple tasks and projects.
- Excellent communication skills in English.
- Flexibility and adaptability to changing environments.
Job Description
- Helpdesk Management: Plan and coordinate daily activities, manage the team, and act as the escalation point for issues.
- Local Support Management: Oversee Field/Local Support and Staging teams, manage incident, change, and problem management, and ensure continuous improvement in tasks and processes.
- Implementation Management: Lead the implementation team, plan resources, and monitor effectiveness.
- General Management: Interface with requestors, manage ticketing tools, analyze incident trends, and recommend actions to reduce incidents. Ensure compliance with company policies and regulations.
We bring to the game a competitive salary and benefits, a lot of learning opportunities and the entire expertise and best practices of the Teleperformance Group: 40 years of experience and more than 500.000 customer interaction experts.
Each interaction matters - join our team and boost your career now!
Company Description
Teleperformance is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.
We have 420,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.
Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).
