Ideal Candidate
- A degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2-3 years of experience in a similar role focused on infrastructure and networking support.
- Solid understanding of networking concepts and infrastructure components (LAN/WAN, DHCP, DNS, switches, routers).
- Experience with SOTI or other device management platforms.
- Proficiency in troubleshooting hardware and software issues.
- Familiarity with Android-based devices and applications.
- Knowledge of ITIL processes is a plus.
- Very good communication skills in English (both verbal and written).
- Ability to work on-site at the warehouse in Ștefăneștii de Jos, with occasional travel to other warehouses in Bucharest
- Minimum of 2-3 years of experience in a similar role focused on infrastructure and networking support.
- Solid understanding of networking concepts and infrastructure components (LAN/WAN, DHCP, DNS, switches, routers).
- Experience with SOTI or other device management platforms.
- Proficiency in troubleshooting hardware and software issues.
- Familiarity with Android-based devices and applications.
- Knowledge of ITIL processes is a plus.
- Very good communication skills in English (both verbal and written).
- Ability to work on-site at the warehouse in Ștefăneștii de Jos, with occasional travel to other warehouses in Bucharest
Job Description
Infrastructure and Networking:
-Perform regular updates of the WMS application on all Android terminals/scanners via SOTI.
- Troubleshoot network issues, including connectivity and performance problems, and ensure minimal downtime.
- Assist in setting up and maintaining network equipment, including switches, routers, and access points.
- Monitor and report system and network performance issues.
Technical Support:
- Provide first-line support for IT infrastructure, addressing hardware, software, and connectivity issues.
- Maintain an inventory of IT assets, including network devices and peripherals, ensuring accurate documentation.
- Assist in the installation and configuration of IT equipment for new users and locations.
Collaboration and Documentation:
- Work closely with the next line IT support teams to escalate and resolve advanced issues.
- Document all troubleshooting steps and resolutions to create a knowledge base for recurring problems.
- Participate in team meetings to discuss process improvements and share best practices.
General Responsibilities:
- Respond to support requests promptly via phone, email, or helpdesk software.
- Provide excellent customer service to ensure high levels of user satisfaction.
- Train users on basic IT and network functionalities.
- Ensure compliance with company policies and security standards.
-Perform regular updates of the WMS application on all Android terminals/scanners via SOTI.
- Troubleshoot network issues, including connectivity and performance problems, and ensure minimal downtime.
- Assist in setting up and maintaining network equipment, including switches, routers, and access points.
- Monitor and report system and network performance issues.
Technical Support:
- Provide first-line support for IT infrastructure, addressing hardware, software, and connectivity issues.
- Maintain an inventory of IT assets, including network devices and peripherals, ensuring accurate documentation.
- Assist in the installation and configuration of IT equipment for new users and locations.
Collaboration and Documentation:
- Work closely with the next line IT support teams to escalate and resolve advanced issues.
- Document all troubleshooting steps and resolutions to create a knowledge base for recurring problems.
- Participate in team meetings to discuss process improvements and share best practices.
General Responsibilities:
- Respond to support requests promptly via phone, email, or helpdesk software.
- Provide excellent customer service to ensure high levels of user satisfaction.
- Train users on basic IT and network functionalities.
- Ensure compliance with company policies and security standards.
Company Description
La GXO, suntem mandri ca reprezentam o echipa globala ce are talente la fiecare nivel al organizatiei. Ne concentram pe crearea unui loc de munca care sa permita tuturor sa se dezvolte. Avem grija de sanatatea si siguranta angajatilor nostri; diversitatea, respectul si accentul pe colaborare sunt principalele elemente ale modului care ne desfasuram activitatea si ale rezulatelor furnizate.
Oferim salarii competitive, posibilitati de dezvoltare a carierei pentru fiecare membru al echipei, lucrand intr-o companie agila, bazata pe tehnologie.
GXO SUPPLY CHAIN ROMANIA SRL este o companie specializata in activitati de depozitare, transport si distributie
Asteptam sa te alaturi echipei noastre!
