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ICT Helpdesk Officer

Garanti Credite de Consum
1 position
Job verified

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Ideal Candidate

Hardware experience (PC, Printers, Scanners, Telephony);
MS Windows, MS Office;
Microsoft Active Directory, Exchange general knowledge;
Networking concepts;
English: advanced level;
Excellent communication skills;
Support services aptitudes.

Job Description

- Respond to incidents reported by users and addressed to the support team through the ticketing system, telephone or e-mail;
- Diagnoses problems through discussions with users and provides the necessary support in identifying, isolating and solving reported problems;
- Actively participates in the project of migrating users from desktop to laptop;
- Installing and configuring laptops/desktops for new users;
- Provides support for logging in and configuring new user profiles;
- Solves other received tasks, as necessary.

Company Description

Garanti Bank is part of the financial-banking group Garanti Romania, which brings together Garanti Leasing (the brand under which the company Motoractive IFN SA operates) and Garanti Consumer Finance (the brand under which Ralfi IFN operates).

Garanti Bank is held by Turkiye Garanti Bankasi AS (TGB), Turkey’s second largest private bank. TGB is a universal bank with leading presence in all business lines. The bank serves more than 14 million customers in corporate, commercial, SME, and consumer segments offering fully integrated financial services. The Spanish financial group Banco Bilbao Vizcaya Argentaria (BBVA) is the majority shareholder of TGB. Garanti Bank Romania offers a series of quality products and services for all business segments: retail, SME and corporate.

Present in Romania since 1998, the bank has developed a solid portfolio of clients and expanded its national presence through branches and alternative channels, reaching an extended network of 84 branches and over 300 intelligent ATMs that can be used by anyone, not just bank customers, for transactions with or without cards. Garanti Bank was awarded in 2016 by world-renowned magazine Global Finance, as “Best Consumer Digital Bank in Romania”.

The distinctions were granted within the “2016 World's Best Consumer Digital Banks in Central and Eastern Europe Competition”.

For more information, please visit www.garantibank.ro

Published Dec 2, 2024Updated Dec 2, 2024Expires Jan 1, 2025
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