Hybrid - Customer Service Representative with Hebrew

• Excellent communication skills in Hebrew.
• Good communication skills in English
• Previous customer services experience preferred.
• Good organizational skills.
• PC Literate.
• Ability to work on own initiative and under pressure to achieve deadlines.
• Ability to multi-task whilst speaking with Customer.

• Respond to all customers’ inquiries within given timescales, efficiently and effectively through emails, calls and chat.
• Answer all general enquiries from all levels of customers.
• Recognize when a problem or query should be transferred to another department or Tier 2.
• Deal with all non-voice transactions as requested or required.
• Enter and retrieve information into local CRM system.
• Maintain and update customer and internal information.
• Supply information to provide solutions for customers.
• Risk Management
• Advise and provide solutions for telephone callers.
• Use guidelines provided and own initiative to decide if a problem / query should be escalated.
• Expended warranty sales
• Back-office activities
• Remote Management
• Lead generation activities
• Other tasks required by manager

• Daily meal tickets worth 30 RON to keep you fueled.
• Comprehensive private medical insurance to take care of you (can be also extended to your family).
• Employee Assistance Program Subscription with EAP Romania, providing support for your well-being and personal development
• Great discounts at our partner shops, including electronics, telecommunications subscriptions, dentist partner clinics and optical clinics
• Access to the 7card by Gympass for your fitness and well-being
• Special banking offers to support your financials
• Referral bonus, depending on the campaign of the job opening
• A well-defined career path with many opportunities to grow and explore
• A warm, multicultural environment where your unique voice is valued and celebrated
• Access to a wide range of training and development opportunities
• Discover our vibrant communities of interest, including sports, volunteering, mental health allies, parenting and many other.

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, we make things simple. 

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. 

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.