Ideal Candidate
Requirements:
- Strong customer service abilities
- Strong English language skills
- Good organizational skills, flexible
- Attention to detail, proactive
- Working knowledge of MS Windows including Outlook, Word & Excel
- Previous experience in handling a Ticketing System is a plus
- Team player, good social skills, positive attitude, willingness to work and interact with others
- Ability to work under time pressure and multi-tasking
- Another international language use is a plus: Spanish, Portuguese, French, German, Dutch, Chinese, or Japanese
Job Description
- Represent the first point of contact for Customers for raising service requests by e-mail and/or phone
- Receive, log, follow up and provide feedback on all customer queries
- Manage service requests within specific timelines as per each customer contract SLA
- Provide tickets closure report
- Establish and maintain a good working relationship with customers and partners
- Comply with the working process and activity procedures
- Manage communication between customers and partners until resolution of the customer query
Company Description
Be more than just an employee. Join New Era’s growing team and experience a corporate culture that promotes personal and professional development. We are looking for team members to contribute to and deliver our mission to “securely connect people, places, and information in a rapidly changing digital world.” Work alongside the finest team of highly skilled and industry certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications.
New Era Technology is a global IT integrator with 2,500+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 9,000 customers.
