Ideal Candidate
We're growing fast. You will help us grow even faster!
In Community, we are responsible for supporting our crafting community. Our community means the world to us, there would be no Creative Fabrica without them! Our users are extremely engaged and are at the core of everything that we do. Our goal at Community Support is to connect with our customers and designers on a deeper level, turning them into brand ambassadors, while making sure we handle their questions and are super consistent, efficient and effective as possible.
Your profile
You have 1+ years of experience in Community and Support
You have excellent verbal and written English skills
You are service minded, and you care about making sure that our community has a great experience with our platform.
You are self motivated. You are able to work independently, take ownership of your targets and come up with innovative solutions
You are a team player. You have a proven track record of working in collaboration with others, you are friendly, positive and open
You are flexible, as we are always evolving you can handle change
You are open to feedback and have a growth mindset
Nice to have:
Experience with ticketing and project management software
A 2nd language is a plus (Spanish, German, French, Italian, Portuguese)
You are a graduate
You are creative
Job Description
Handle tickets from our subscribers and designers regarding any and all questions that they have related to the platform and our products and services
Contribute to the team OKR’s and individual KPI’s
Be the voice of the company, first line of contact for any company contact, filter and pass on messages that are not relevant to Community to other departments as needed
Work on other projects relating to the service of our community as relevant
Opportunities:
Great place to learn and grow.
Opportunity for innovation, share your knowledge and skills to contribute to the success of the organization.
Job details:
A Freelance Service Agreement is offered
You need to be available to work in the weekends. Availability in the evening / night hours is a plus.
You need to send your application and CV in English
*All shifts include a 30-minute unpaid meal break.
Let us take care of you.
Competitive Compensation: We believe that hard work, skills and ambition should be fairly compensated.
Company Description
We're Creative Fabrica, a fast scaling tech start-up from Amsterdam.
Our mission
Enable creativity by giving access to everything related to the creative process: inspiration, learning, creating and sharing. The ‘Creative Inspiration Flywheel’
This creates a self-sustaining community that lives within the Creative Fabrica ecosystem.
About the platform
We launched in 2016 as a marketplace for fonts with a subscription service. In the last 8 years we have been through tremendous growth, and we're just getting started!
We have scaled to 40 million+ monthly page views, over 20 million listed products and 20000+ active designers.
Our focus is to create a platform for designers that enables them to offer exceptional high-quality content. We make their products searchable in unique ways. This allows our customers to speed up their workflow, allowing them to focus on what they love most: Creating.
