Field Technical Coordinator

• Technical degree in mechanical or electrical engineering, mechatronics, or a related field
• English CEFR Level B2 (upper intermediate)
• Additional qualifications as required by local regulations (e.g., electrical certification, forklift license, health and safety certification)
• 5+ years of experience in technical fields related to installation, service, or maintenance of industrial systems, ideally within automation, logistics, or material handling industries.
• Leadership experience managing teams of 5–10 people, preferably in field service and installation settings at the customers’ sites
• Strong knowledge of mechanical, electrical, and automation systems, with hands-on tech experience ideal in field/at customers’ site equipment installation and services.
• Previous experience in a customer-facing service role, with responsibility for handling service requests and resolving escalations.
• Experience in leading technical teams to achieve KPIs, ensuring resource allocation, and overseeing performance and productivity.
• Experience with quality and efficiency metrics in field service and installation work
• MS Office (Word, Excel, Power Point) and enterprise resource planning tools (Core Suite and SAP or other ERP)
• Experience ensuring compliance with safety protocols, conducting risk assessments, and managing safety briefings for both teams and subcontractors/other external business partners involved.
• Ability to analyze and optimize industrial equipment service and installation processes based on field data, metrics and KPIs.
• Ability to manage logistics and equipment installation at customer sites, ensuring compliance with quality and safety standards.
• Strong mechatronics or mechanical and electrical technical knowledge

• Coordinate and supervise all installation, commissioning and service activities for Kardex machines, ensuring adherence to quality and safety standards. Offer technical support to the team, solving complex issues and guiding technicians through troubleshooting and installations with active participation when needed.
• Lead and support a team of field service and installation technicians, ensuring productivity, technical expertise, and high morale. Conduct performance evaluations, approve leave of absence, and ensure proper resource planning to meet project timelines and customer expectations.
• Prepare technical instructions for assigned employees.
• Proactive on-site coordination with the customer.
• Be the first point of contact for escalations from customers, providing fast and effective solutions. Ensure a high first-time fix rate (>85%) by supporting and training technicians to minimize repeat visits.
• Knowledge of the order scope and the interfaces to the customer.
• Contribute to LCS Net Sales by promoting additional services and ensuring efficient service and installation processes. Work closely with the sales and back-office teams to offer contracts, process renewals, and handle billing.
• Ensuring installation & service quality through consistent application of installation instructions
• Ensuring site documentation (e.g. additional services, assembly hours, site journal, service reports, installation checklists, customer handovers, timesheets, and reports) and change documentation (e.g. recording of technical changes, plans, parts lists) is completed accurately and on time. Provide regular feedback to the management team using LCS-specific tools.
• Ensure compliance with health and safety regulations across all service and installation activities. Conduct regular audits and assessments to guarantee a safe working environment.
• Responsible for the activity of the team/utilization/profitability/ planning.
• Responsible for reviewing and checking and approving an accurate monthly timesheet of the installation team respecting local law provisions regarding maximum overtime and internal regulations.
• Observe and evaluate the team and recommend trainings for increasing the team performance/reliability; active implication in planning and organizing regular specific training needed for his team.
• Presents to the supervisor /management the activities/utilization / results using the LCS specific tools
• Solve upcoming issues in close communication with project managers/coordinators and FSC (e.g. FQR, functional errors)
• Mobilize team for a fast and efficient execution of the customer requests.
• Responsible for customer complaints, he manages escalations. In case of problem not solved by his team he is the next level support, actively participating in finding a solution and solving the problem.

• The opportunity to work in a multinational intralogistics market leader and collaborate with colleagues from other countries (Germany, Austria, Hungary, etc)
• Professional training on our Kardex Remstar products but also other tech and non-tech topics to further develop and stregthen your career
• A company car, iphone and laptop
• A nice team environment that helps one another
• A motivating compensation and benefits package

Kardex Remstar is a Swiss European leader in the market of automated logistics systems storage and distribution with more than 1800 employees worldwide with an excellent brand image through the quality of our equipment and our customer service. Our facilities combine mechanical, automatic and computer technologies to ensure at the storage and inventory management solutions industries.

Kardex Systems Romania, founded in 2018, is located in Timisoara. We are a multinational company that is known for innovative intralogistics solutions and that offers exciting opportunities - in a climate where success-oriented work and self-reliance are fun ! We are taking very good care of our people and we invest in personal & professional development ! More about us and our smart products and career opportunities on our website: https://www.kardex.com/en/company/careers