Ideal Candidate
Would you like to work in a modern office right in the heart of Bucharest? How about ending your day in our relaxing area enjoying a massage or a game on our PlayStation?
At Avantor, we understand the importance of work-life balance. You will enjoy a hybrid work model, with just 8 days a month in the office.
We are looking for a dedicated Equipment Services Coordinator with English, passionate about providing exceptional customer experience to our Partners among various industries. If you thrive in a dynamic environment and love working with people, apply now and help us set science in motion to create a better world!
Join Avantor’s Technical Support team with 18 amazing professionals dedicated to providing exceptional customer service across Europe.
What we are looking for:
At Avantor, we understand the importance of work-life balance. You will enjoy a hybrid work model, with just 8 days a month in the office.
We are looking for a dedicated Equipment Services Coordinator with English, passionate about providing exceptional customer experience to our Partners among various industries. If you thrive in a dynamic environment and love working with people, apply now and help us set science in motion to create a better world!
Join Avantor’s Technical Support team with 18 amazing professionals dedicated to providing exceptional customer service across Europe.
What we are looking for:
- Education: Bachelor’s degree or previous customer service experience is required.
- Experience: Background in business services or logistics/distribution is a plus.
- Language: English C1 verbal and written
- People Skills: Excellent interpersonal and communication abilities.
- Tech Savvy: Proficient in Microsoft Office. Knowledge of well-known ERP system (preferably SAP) or CRM is a plus.
- Personality: Proactive, creative and solution-oriented team player with strong customer service and organizing skills
Job Description
How you will thrive and create an impact:
- Customer Focus: Take full ownership of both internal and external customer partnership and satisfaction. In & outbound calls with customer to manage service orders and to ensure complete and on time service delivery.
- Intervention Coordination & Timely Invoicing: You will coordinate with EU teams, customers, technicians, sales, and suppliers, and collaborate with European peers on intervention requests.
- Quotation & Contract Management: Manage requests from quotation to invoicing. Coordinate and oversee interventions with subcontractors.
- We value your time off, through flexible working hours and a hybrid setting, 24 vacation days and an extra paid day off on your birthday!
- Your wellbeing is important to us. We support it with meal vouchers, our Benefit Online platform, and many others.
- We care for you and your loved ones through a private medical insurance and Employee Assistance Program.
- We empower you with learning and development opportunities to grow your career.
- We know you have some amazing friends, so you also receive a reward for referring people you like.
