Ideal Candidate
247 Airport Transfer, a fast-growing minicab company, is hiring minicab controllers:︆︉︋︊︀︌︎︎︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎
PROFILE OF THE CANDIDATE
The successful candidate is a self-confident good English speaker, with high adaptability and meticulosity, structured and organized with a keen eye on details and speed in making decisions.
Must have requirements:
EXPERIENCE: 1 year as a controller - would add a plus
SKILLS:medium /advanced spoken and written English
-able to sustain attention to detail
-good digital skills
-able to react fast in identifying solutions
ATTITUDES: meticulous, organized, adaptable under stress, reliable, flexible, solution oriented
Nice to have requirements:
EXPERIENCE: other experiences in working with customers and coordinating people
SKILLS: customer service communication techniques
ATTITUDES: patient, friendly, inquisitive, driven to learn
OTHER: Willing to work 5 days/week in morning, afternoon and night shifts (we provide flexibility and can negotiate the terms)
Location: Iași office
BONUS for recommendations: €400 payable after the probation period to both the person who recommends and the person that gets hired and stays for 3 months.
PROFILE OF THE CANDIDATE
The successful candidate is a self-confident good English speaker, with high adaptability and meticulosity, structured and organized with a keen eye on details and speed in making decisions.
Must have requirements:
EXPERIENCE: 1 year as a controller - would add a plus
SKILLS:medium /advanced spoken and written English
-able to sustain attention to detail
-good digital skills
-able to react fast in identifying solutions
ATTITUDES: meticulous, organized, adaptable under stress, reliable, flexible, solution oriented
Nice to have requirements:
EXPERIENCE: other experiences in working with customers and coordinating people
SKILLS: customer service communication techniques
ATTITUDES: patient, friendly, inquisitive, driven to learn
OTHER: Willing to work 5 days/week in morning, afternoon and night shifts (we provide flexibility and can negotiate the terms)
Location: Iași office
BONUS for recommendations: €400 payable after the probation period to both the person who recommends and the person that gets hired and stays for 3 months.
Job Description
ABOUT THE JOB
The duties will include:
-Operating into an online data dispatch system : answering the phone, ︁︀︂︃︃︇︂︁︃︁introducing a booking into the system, verifying that all the details are well written, making sure that all the details are understood by the client, calculating the price for that booking using the company policy
-Maintaining a good communication relationship with the clients on the phone
-Answering phones and inputting information into an online data dispatch system
-Inputting journey details from E-mail bookings into an online data dispatch system
-Operating the booking system effectively
-Dealing with customers queries: by email, phone, live chat
-Answer phone calls, and make calls to ask or give additional information
-Answer and resolve the emails received on the shift.
-Introduce the bookings received on the shift, by email, chat, or phone in the system.
-Resolve the requests received on live chat on the shift
-Communicate with other departments to inform them about all the amendments concerning bookings.
SALARY
The salary will be negotiated depending on experience.
Company Description
Roen Connection is a call center company based in Iasi. We take pride in helping customers worldwide with our excellent customer service and we do that with the help of our wonderful team.
