Ideal Candidate
Work experience in contact centers or related industry is a plus
Previous similar experience with dialing apps and CS digital platforms is beneficial
Good communications, motivation, and operations skills
Basic level of English
Team player and customer-oriented
Knowledge of sales techniques, lending field and rules of working on inbound calls
Confident, driven and results oriented
Willingness to learn
Job Description
Deliver high efficiency and performance while ensuring high quality and company protocols are in place when servicing customers about all inquiries regarding Aventus products via phone calls, emails, chats, social media channels
Negotiating, motivating, and supporting customers to finalize their loan applications
Registering customer support activities in computer programs
Display understanding of customer support processes, legislation & regulations, market trends and industry best practices
Making proposals for systems, processes, and product improvement/ optimization
Other tasks assigned by the Customer Support Team Leader
Negotiating, motivating, and supporting customers to finalize their loan applications
Registering customer support activities in computer programs
Display understanding of customer support processes, legislation & regulations, market trends and industry best practices
Making proposals for systems, processes, and product improvement/ optimization
Other tasks assigned by the Customer Support Team Leader
Company Description
Aventus is a group of innovative digital loan providers leading the financial progress of European and Asian clients since 2009. Currently, Aventus Group companies are successfully running businesses in 14 countries. Headquartered in Vilnius, Lithuania, Aventus Group operates in Latvia, Poland, Kazakhstan, Moldova, Vietnam, Philippines, Sri Lanka, Kenya, India, and Romania. The IT hub with 150+ professionals is our driving force behind innovative and efficient IT solutions and FinTech integrations.
Aventus Group is not just an employer. We are a family of more than 2000 professionals and experts in our respective fields, and we care for our family members throughout their careers and beyond. The strong culture and sense of belonging help us to ensure skill-share and career development across national boundaries.
We provide a modern working environment while our colleagues and managers create empowering and enabling atmosphere. Joining Aventus Group means joining an international and dynamic developing financial company in which all employees can fulfill their potential. Furthermore, it is an opportunity to take part in ambitious financial projects, have interesting challenges, and gain valuable experience while working with experts.
We are looking for pro-active, open to new opportunities and positive thinking people. So, if you’re interested in becoming a part of the multicultural financial family, for our office in Bucharest, Romania, we are looking for a Customer Support Officer, full-time.
Aventus Group is not just an employer. We are a family of more than 2000 professionals and experts in our respective fields, and we care for our family members throughout their careers and beyond. The strong culture and sense of belonging help us to ensure skill-share and career development across national boundaries.
We provide a modern working environment while our colleagues and managers create empowering and enabling atmosphere. Joining Aventus Group means joining an international and dynamic developing financial company in which all employees can fulfill their potential. Furthermore, it is an opportunity to take part in ambitious financial projects, have interesting challenges, and gain valuable experience while working with experts.
We are looking for pro-active, open to new opportunities and positive thinking people. So, if you’re interested in becoming a part of the multicultural financial family, for our office in Bucharest, Romania, we are looking for a Customer Support Officer, full-time.
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