Ideal Candidate
We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.
We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!
Graduated High School or University
Native level/fluency in English or at least B2 both verbal and written.
Experience in BPO/call center environment - at least 6 months (All channels – voice, email, chat)
Positive attitude
Experience working with various IT Systems
Advanced level of MSOffice, Internet browser
Multitasking and comfortable using multiple platforms
Ability to learn in a fast-paced environment
Excellent Communication and customer focus (both verbal and written).
Great team spirit but the ability to also be independent
Problem solving, investigative and multi-tasking skills with highest attention to detail.
Job Description
START DATE: 24.02.2025
Training: 1 week (paid)
SHIFTS: MONDAY - SUNDAY, between 10:00-19:00.
What you will do:
• Provide customer support via phone calls (mainly) and emails for various products, including kitchen appliances and hair care products.
• Providing information on orders and their status.
• Solving technical product issues (troubleshooting).
• Processing warranties.
• Processing payments and making outbound calls to capture payments.
Requirements:
• Excellent phone and written communication skills.
• The required English level is B2-C1.
Company Description
Ascensos is an award-winning omnichannel contact center dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors.
Customer service careers can be extremely rewarding, and the Ascensos culture is a huge part of what makes us the employer of choice for so many.
With operations in the UK, Romania, Turkey, Trinidad and South Africa, we are fully invested in empowering our colleagues to thrive because we are committed to our teams' success.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
Looking forward to having you in #theAteam!
