Ideal Candidate
Qualifications :
- Very good knowledge of spoken and written French, at least B2+ level.
- English communication skills.
- High school or Bachelor's degree.
- Customer-oriented support and advice attitude to ensure customer satisfaction.
- Previous experience in customer support - nice to have, but not mandatory.
- Good MS Office skills.
Job Description
Essential Duties and Responsibilities:
Benefits :
- The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation ︁︀︂︃︃︁︂︇︁︂︈and e-invoicing assistance in making online corporate travel arrangements.
- Processing Navigation Support and E-invoicing requests using client specific applications and any other systems/ tools required to complete the tasks, received either via calls or emails.
- Handling incoming calls for customer servicing activities, providing extraordinary customer service.
- Password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required.
- Performing website troubleshooting support to customers.
Benefits :
- 2-month comprehensive, practice-oriented, and high-quality Fares and Ticketing Course in Amadeus system.
- Monthly flexible benefits accesible through an online platform (Meal Tickets and other benefits).
- MedLife Subscription.
- Bonus for performance.
- Referral Scheme.
- 7Card.
- Access to e-learning platform (online trainings from various business areas).
Company Description
EXL (NASDAQ: EXLS) is a business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into the increasingly digital operations.
EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel.
EXL's expertise in transformation, data science, and change management helps make business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, EXL looks deeper at the entire value chain to integrate strategies with impact.
EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients' present challenges and deliver them immediate business impact and long term financial value.
EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 54 delivery centers in India, the Philippines, USA, Colombia, South Africa, Australia, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL our website.
EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel.
EXL's expertise in transformation, data science, and change management helps make business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, EXL looks deeper at the entire value chain to integrate strategies with impact.
EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients' present challenges and deliver them immediate business impact and long term financial value.
EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 54 delivery centers in India, the Philippines, USA, Colombia, South Africa, Australia, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL our website.
