Ideal Candidate
Requirements:
- Previous experience in customer support
- Strong interpersonal skills
- Proven results and customer orientation
- Adaptability and initiative
- Ability to meet tight deadlines and handle pressure
- Proficiency in understanding and adhering to procedures
- Excellent verbal and written communication skills
- Intermediate proficiency in English
Job Description
- Receiving and responding to customer inquiries via phone or email
- Summarising customer situations, providing support, or escalating to technical support representatives
- Documenting and tracking helpdesk requests and problem-solving processes
- Monitoring the technical support process until resolution and ensuring partner satisfaction with solutions
Company Description
Founded in 2014 in Romania, While1 Software is a SaaS development company with a holistic view of business’ needs, grounded on his extensive knowledge in eCommerce ecosystems and VoIP environment. We’re assisting businesses to meet today’s smart customer expectations via our automated backend platforms, While1 Shop and While1 Voice.
Software development expertise with a DevOps approach, being backed by a profound understanding of eCommerce environment. While1 Software started addressing online business needs by delivering results for themselves in the first place, as the founders of the company began as eCommerce entrepreneurs, growing and maintaining various successful online stores. Thus, we began to understand that a robust and feature rich back-end systems put you one step ahead of the game.
Our multi-disciplinary team has a wide experience in software development, being able to provide various additional services for a complete assistance: intelligent third-party integration, specialized consulting, cloud hosting, email marketing, project management, custom development on-demand, replatforming, disaster recovery and business continuity tailored plans and many others. Customer support and ongoing updates are a foundation brick of what we deliver, ensuring the continuity and robustness of our trustworthy platforms so they’ll never get old. We’re building and nourishing long-term relationships with our customers and that’s witnessed by a diversity of active maintenance projects.
