Customer Support Representative (Written Support, NO calls)

• Strong written and verbal communication skills in English, French, or German.
• Preferred ability to use both languages professionally, particularly for composing professional emails.
• Customer-centric with strong interpersonal skills and computer proficiency.
• Able to collaborate effectively with colleagues and contribute as a reliable team player.
• Demonstrated ability in active listening skills and attention to detail.
• Polite and proactive in directing customers to appropriate assistance when necessary.
• Thrive in a fast-paced, technology-driven, and constantly evolving work environment.

• Responding to customer inquiries via chat, email, and social media channels in English, French, or German languages, professionally and efficiently.
• Diagnosing technical issues and providing appropriate solutions to customers.
• Identifying and escalating emerging trends to the relevant team.
• Ensuring accurate documentation and efficient issue handling in a ticketing system, closely following standard processes and procedures.
• Interacting with our tech-savvy customers through live chat and email.
• Answering presale queries with confidence and effectively selling the benefits of our product.
• Troubleshooting technical issues, finding and communicating easy-to-follow solutions.
• Understanding the concerns of customers considering cancellation and retaining them.
• Participating in team meetings and training sessions.

• No previous experience is required - start your career with us and learn everything about tech!
• Written Customer Support Only – No phone calls required
• You'll be working in a dynamic 24/7 schedule with three shifts, in a fast-growing company that offers great opportunities for personal growth and the chance to tackle exciting, new challenges.
• Work for a Product-Driven Company – Our internationally recognized VPN products are a success
• Great Work Environment – Fun, flexible, and relaxed atmosphere
• Global Team – Be part of a high-performance team that values work-life balance
• Career Growth – Fast-growing company with opportunities to learn, evolve, and explore other departments
• Great Perks - Modern Office space, benefits, and delicious coffee and sweets!

CyberGhost is the creator of one of the world's most reliable privacy and security solutions. At CyberGhost, a division of Kape Technology we are experts in building authentic customer relationships across 10 countries.

Kape Technologies is a global leader in security technologies, with a presence across EMEA and APAC. We specialize in VPNs, antivirus software, and privacy-focused online publishing services. Our portfolio includes leading VPN products like ExpressVPN, CyberGhost VPN, and PIA VPN.