Ideal Candidate
- Excellent language skills: French and English.
- Digital affinity and good computer skills.
- Experience in Customer Support eg. IT Support, Technical Support, Software/App Support is an advantage.
- Self Starter and Self Learner with a happy mentality and logical thinking.
Job Description
We are looking for an enthusiastic Customer Support Agent with French with good digital skills, for our awesome office in Sibiu, Romania.
What will you do
- Receive and handle the Operators’ requests by emails, chats, and phone calls.
- Advice and consult our B2B customers to master the use of our SaaS and help design their offers.
- Process and document the Operator experience.
- Contribute to the development of the internal and external knowledge base.
- Document resolutions and technical advances in the internal knowledge base.
Benefits & Perks
- Salary above the market rate and maximum value meal vouchers (40 RON per day)
- Private health insurance with Signal Iduna
- 7card and Bookster memberships
- Bonus for referring new colleagues
- A hybrid system of working and a Work from anywhere policy
- Half-day Fridays during the summer and team building events all around the year
- Professional development allowance
- The best prospects for your own career development
- Close virtual collaboration with team members from all the other offices in Europe – Nice - Milano – München
- Work experience in an international company and multilingual team
- A constructive environment with room to learn, excel and impact
We’d love for you to join us on this exciting journey. Together, let’s shape the future of the leisure and tourism industry!
Company Description
About Regiondo
We are Regiondo: a dynamic, fast-growing company. While we are headquartered in Munich, we feel like a European company with offices in France, Italy and Romania and teams in several more countries. Just like our customers: tour and activity providers from all over Europe.
With our innovative software solution and together with our partners Checkfront and Rezdy, we digitize their business and help them sell more: both through their own website and through external portals.
Our Mission
Regiondo will be the most loved and used booking solution for leisure operators in Europe!
And that is exactly why we are looking for you!
Regiondo is at the forefront of providing innovative booking software solutions for tour and activity operators worldwide. Our platform empowers businesses to streamline their operations, manage online bookings seamlessly, and expand their reach through multiple sales channels. With a commitment to driving growth and efficiency, Regiondo offers a user-friendly and customizable solution that caters to the diverse needs of the travel and leisure industry.
At Regiondo, we live by three core values:
- Be a Trusted Guide: Support our customers and each other with expertise and integrity.
- Shape the Future: Drive innovation and improvement in everything we do.
- Be Proud of the Journey: Celebrate successes and learn from challenges along the way.
Join our team to be part of a dynamic company that is transforming how businesses in this sector operate and succeed.
