Customer Service Representative

• Over 3 years of experience in customer service, logistics, or a related field, preferably in a packaging or manufacturing environment.
• Good Excel skills with working knowledge of SAP systems appreciated.
• Proficient in English and Romanian

• Strong customer focus and results-oriented mindset.
• Excellent interpersonal and communication skills, with a proven ability to build collaborative relationships.
• Exceptional time management and organizational abilities.
• A team player who thrives in multi-structured environments and is highly self-motivated.

• Internal & external relationships
• Plant neighbouring functions: quality, supply chain, planning, logistics, production and more
• Sales teams across the business unit
• Customer Service function
• External customers

• Manage customer demand from initial order placement through to delivery, utilizing all resources to manage customer orders.
• Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
• Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers.
• Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled: Sales, Marketing, Finance, Logistics, Quality, R&D, Supply Chain and Operations.
• Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery.
• Shares customer forecasts to support the demand planning process and works closely with colleagues in operations to manage any potential shortages or delays.
• Proactively manage customer finished goods levels and aged inventory.
• Manage customer complaints.
• Consistent focus on gaining knowledge through use of best practices and standard procedures.
• To keep all OHSE and hygiene standards given by Amcor and local legislation

A global leader in developing and producing responsible packaging for food, beverage, pharma, medical, home- and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly light-weighted, recyclable and reusable, and made using an increasing amount of recycled content.

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