Customer Relations and Order Management Responsible

• Bachelor's degree in Business Administration, Economics, International Relations, Industrial Engineering or related fields
• Minimum 2 years of experience in Sales
• Good command of MS Office applications (Especially MS Excel)
• Experience of SAP ERP (SD) and SAP S4 HANA modules is a plus
• Fluency in Romanian and English (both written and spoken)
• Excellent verbal, written and interpersonal communication skills, and a good team player
• Positive attitude, agile, ability to multi-task and act proactively and well self-motivated

• Carrying out activities to meet customer needs in line with the determined strategies
• Ensuring existing customer communication and developing relationships
• Receiving requests from customers and ensuring that the received requests are evaluated and converted into orders
• Monitoring the process with the relevant departments by making system entries in order to ensure the production planning of the requests that are converted into orders
• Preparation, planning and follow-up of orders for shipments
• Receiving customer complaints, entering them into the system and following up according to the complaint evaluation process
• Making and reporting sales analysis for customers and conveying opinions on customer performances
• Conducting potential customer research to increase market share within the framework of corporate culture and market/customer policies

Sisecam was founded in 1935 to establish Turkey’s glass industry in line with the vision of Mustafa Kemal Atatürk, a great leader respected worldwide. Today, Sisecam is a major global player in the fields of glass and chemicals. Sisecam is the only global company operating in all core areas of glass production – including flat glass, glassware, glass packaging, and glass fiber. Currently, Sisecam ranks among the world’s top two manufacturers of glassware and the top five producers of glass packaging and flat glass. Sisecam is one of the three largest soda ash producers in the world and the world leader in chromium chemicals.

Sisecam plays a leading role in the flat glass, glassware, glass packaging, chemicals, automotive, glass fiber, mining, energy and recycling business lines. Sisecam operates production facilities in Germany, Italy, Bulgaria, Romania, Slovakia, Hungary, Bosnia-Herzegovina, Russian Federation, Georgia, Ukraine, Egypt, India, and the USA in addition to Turkey.

Sisecam who takes firm steps towards its goal of becoming one of the world's top 3 manufacturers in its main fields of activity, with its competent human resources and smart technologies, and uninterruptedly continues to transform its digital infrastructure and culture by considering the future necessities. Sisecam who has 88 years of experience, more than 25 thousand employees, production activities in 14 countries on four continents, and a sales network of more than 150 countries, continues its growth journey in line with its "Global Excellence" strategy and with an inclusive approach that supports the development of company's entire ecosystem. Sisecam takes responsibility for protecting the planet, empowering society and transforming life with its CareForNext strategy, which is compliant with and centered around the United Nations Sustainable Development Goals. Sisecam uses all its experience and competencies to promote sustainable development in every aspect.