Ideal Candidate
- University degree or relevant professional experience.
- At least 3 years relevant experience in Customer Quality Support.
- Experience in the automotive area.
- Product knowledge, quality methods knowledge, quality standards, project management methodology, specialized knowledge: PPAP, FMEA, SPC, MSA, problem solving skills, auditing method.
- Advanced level of English;
Job Description
▪ Maintain good customer relationships while ensuring that customer quality requirements are being met.
▪ Escalation in case of sever nonconformity and problems that needs a management decision.
▪ Establish immediate containment actions in case of customer complaints
▪ Implement proper corrective actions established together with the quality team. Follow-up of the actions.
▪ Assure support in case of nonconformity found on the production line.
▪ Perform customer complaint audit in case of complaint with high ppm rate or a complaint with recurrence.
▪ Assure support for PPAP folder preparation, in order to be sent to customer.
▪ Participate to FMEA meetings, if required and not as regular participant. The scope is to assure that customer requirements are taken into consideration.
▪ Inform the plant employees regarding customer specific requirements.
▪ Escalation in case of sever nonconformity and problems that needs a management decision.
▪ Establish immediate containment actions in case of customer complaints
▪ Implement proper corrective actions established together with the quality team. Follow-up of the actions.
▪ Assure support in case of nonconformity found on the production line.
▪ Perform customer complaint audit in case of complaint with high ppm rate or a complaint with recurrence.
▪ Assure support for PPAP folder preparation, in order to be sent to customer.
▪ Participate to FMEA meetings, if required and not as regular participant. The scope is to assure that customer requirements are taken into consideration.
▪ Inform the plant employees regarding customer specific requirements.
Company Description
Faist Metalworking face parte din grupul de companii Faist. Este o firma multinationala infiintata in Bors din 2008 cu aproximativ 200 de angajati, in curs de dezvoltare. Activitatea principala este prelucrarea metalelor, astfel creand diverse componente metalice pentru clienti externi. Pentru alte detalii va rugam sa vizitati site-ul nostru pe: www.faistgroup.com.
