Customer Experience Specialist, Dutch Speaker (f/m/x)

Your skills •Very good written and spoken Dutch language skills; •Excellent communication skills and strong customer orientation with a friendly and professional approach Motivation to work in customer service - experienced or newcomer; •6 months or more of experience in inbound or outbound customer service or other customer-facing sectors;
You get extra credit for •12 months or more of experience in inbound or outbound customer service or other customer-facing sectors; •Very good written and spoken Dutch language skills; •Bachelor’s Degree; •Interest in the automotive sector;

Your new role: •Proactive customer service (50% outbound, 50% inbound) to answer customers’ questions and help coordinate branch evaluation visits; •Identify customers’ needs, clarify information, research every issue and provide optimal solutions; •Simple process with help and support always available; •Go the extra mile to engage customers;
What We Offer: •Flexible Work Environment: Enjoy a hybrid model with alternating weeks in the office and at home. •Prime Location: Our office is conveniently located near Pipera metro station. •Dynamic Team Culture: Experience a supportive atmosphere with regular team events. •Comprehensive Benefits: Private health insurance through Medicover. •Inclusive Workplace: Thrive in a diverse and respectful environment. •Growth Opportunities: Focus on personal and professional development.

AUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, wirkaufendeinauto.de and AUTO1.com we have exactly the right solution for private customers as well as our 60.000+ B2B partners – operating in more than 30 European countries.
We move fast and love a good challenge. 6,000 employees with more than 90 nationalities: with our strong team, flat hierarchies and fast decisions we’ve grown to become Europe’s clear market leader and don’t plan on stopping anytime soon.
Join us, building the best way to buy and sell cars.
Our customer service is not only the first point of contact for our customers, but also the flagship of our company. By providing superior and unique services, we ensure that our customers' expectations are consistently exceeded and customer satisfaction is always outstanding.
Be part of our colorful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our branches in the Netherlands. With your support you will help to continuously improve our service quality.