Customer Experience & Digital Marketing Specialist

• Bachelor's degree in Marketing, Business, or a related field.

• Minimum 2-3 years of prior experience in digital marketing, customer experience, or digital project management.
• Experience in financial services is an advantage.

• Strong experience in digital marketing, with a focus on website and digital platform management, user experience optimization, and web content management (CMS).
• Good knowledge of segmentation, personalization, and automation workflows.
• Analytical and commercial mindset, with excellent data analysis skills, performance monitoring, and the ability to implement digital solutions that support company objectives.
• Experience in managing relationships with vendors and coordinating digital projects, ensuring adherence to deadlines and established standards.
• Excellent communication and collaboration skills with internal teams and external suppliers.
• Ability to manage multiple projects simultaneously and work independently.
• Experience in B2B and B2C marketing is an advantage.
• Strong proficiency in Microsoft Office (Word, PowerPoint, Excel).
• Good English skills, both written and spoken.
• Adaptability and the ability to work in a dynamic and fast-paced environment.

• Manage the company’s digital platforms (website, CMS, webshop) and ensure integration with other systems used.
• Oversee relationships with digital solution providers and ensure the efficient implementation of projects.
• Monitor the performance of digital platforms, propose optimizations, and implement necessary improvements.
• Contribute to the company's digital strategy by identifying and applying best practices in customer experience and digital engagement.
• Manage feedback and customer insights processes, including collaboration with vendors for the implementation and optimization of the NPS system.
• Collaborate with internal teams to develop digital solutions that support marketing and business objectives.
• Stay up to date with the latest trends in digital marketing and customer experience.

In the local market, SIGNAL IDUNA began its operations in 2008. The current portfolio includes a variety of products and services for both individual and corporate clients. SIGNAL IDUNA offers insurance solutions through its two companies (SIGNAL IDUNA ASIGURARE REASIGURARE and SIGNAL IDUNA ASIGURĂRI) that address specific protection needs for both customer segments. SIGNAL IDUNA also provides reinsurance solutions, risk underwriting analysis, and insurance consulting services. SIGNAL IDUNA's expertise is supported by nationwide coverage and a simplified and attractive digital experience for customers.