Customer care (m/f/d)

• A minimum of 1 year experience in the transportation and international forwarding sector
• Strong organizational skills and problem-solving competence
• Excellent communications skills
• Structured and autonomous way of working
• Ability to work in a team
• Determination and stress resistance
• The ability to adapt in a fast-paced environment
• Proficiency with computers and basic software programs: MS Office, Outlook, different search engines etc.
• Fluent in English, other foreign language skills are a plus
• Another plus is the experience with customers, especially B2B

• Ensure that all orders received are processed in a timely and accurate manner
• Management of business relations with customers
• Prior communication for the organization and coordination of shipments
• Placing orders and checking the successful delivery
• Management and resolution of anomalies / discrepancies / delays in customer shipments with the support of operational departments
• Providing support and creating various KPI reports
• Collaboration with different departments of the group

GRUBER Logistics is an international transport and logistics company. Since it was founded by Josef Gruber in 1936, the company has grown steadily and is now a third-generation owner-managed group of companies with headquarters in Ora (BZ) in South Tyrol, Italy. With 60 branches in Italy, Europe and Asia and 2,400 employees worldwide, GRUBER offers a wide range of services from full and partial loads, heavy and special transport, air and sea freight as well as warehouse logistics and industrial relocations.