Ideal Candidate
Full professional knowledge of Spanish, min. C1
Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.
Ability to work under pressure in a dynamic environment.
Microsoft Office proficiency, especially Excel.
Cash collection skills, with detail orientation.
Basic financial analysis skills
Ability to be hardworking and to think “outside the box”.
Interpersonal and teamwork skills.
Verbal and written communication skills.
Preferred Qualifications
Problem solving.
Cultural awareness in a diverse and international environment.
Thirst for learning.
Job Description
Inviting applications for the role of Collections - Senior Process Associate – Spanish – Hybrid Bucharest
The Accounts Receivable Europe organization oversees providing professional services to the legal entities operated by the client affiliates. Scope of service includes the end-to-end Collections & Dispute management process which is handled by our team located in Bucharest.
Responsibilities
Work closely with Team leader and Team members.
Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics.
Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case (inbound/outbound calls, emails, online meetings).
Validates reasons for delinquency using appropriate sources of internal / external information.
Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes.
Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds.
Prepare and process accounts reconciliation in communication with external / internal customers.
Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes.
Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers.
Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases.
Process shifting of uncollectable items for legal actions / ensure processing of write-offs .
Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
Manage complex customer accounts.
Acts as a buddy of new joiners during business specific training, shadowing.
Is the second voice collector within the team on escalated, aged items.
Run existing reports on a daily, weekly, and monthly basis.
Improve & maintain reports based on the I2C standards.
Learn and develop soft and hard skills based on Genome Profile setup.
Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
Have a controllership overview of the dunning cycle/letters.
Validate that reports meet risk & financial requirements.
Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
Accomplish all responsibilities in line with client compliance and integrity requirements.
Create, update, revise, and submit standard operating procedures for approval.
Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
Act as a backup or cross-trained for another process or scope of work.
What can we offer?
Attractive salary.
Stable job offers - employment contract.
Work in a multicultural and diverse environment with employees from over 30 countries.
Genpact professional trainings and great career development opportunities.
Friendly work environment (Best Office Award 2015).
Free access to our award-winning learning platform .
Benefits such as meal tickets, medical insurance, etc.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Company Description
We are Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Genpact in Romania
With more than 4,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance and Trust and Safety.
Awards in 2024
Genpact was recognized as the Top Digital Transformation Services Provider at the Romanian Business Services Forum & Awards for its innovative digital solutions that have made a significant impact across various industries. Adding to this achievement, we have also been named “Brand of the Year” in the Business Services sector in Romania at the same industry event.
In the talent landscape, Genpact Romania stands out in the "Top employers to work for in 2024" ranking by Undelucram.ro, achieving an impressive #6 position in the Services industry. Another study conducted by Catalyst Solutions in 2023 has positioned Genpact in the top 100 most desired employers in Romania, where we have secured a #3 rank in the industry.
Genpact was honored with the "Impact in the Community" award at the 2024 PIN Awards Gala in Iași, recognizing our dedication to learning and growth through a series of impactful events. Since November 2023, we have engaged over 350 participants from the vibrant local community through NGO events, local IT community gatherings, workshops for students, and more in our collaboration hub.
A constantly growing company
Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.
Why Genpact?
We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.
We offer our workforce flexible work-life balance and a work-from-anywhere model. We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, Talent Match, to match individual skills and job aspirations with existing and future job opportunities within the company.
Work from the office, home, or just about anywhere
We’ve reimagined and redesigned our business model into a hybrid one that allows our employees to work from anywhere within the geographies we operate in while we make use of our offices as spaces for social interaction and collaboration.
In Bucharest, our office is located in the Hermes Business Park, a mere 300 m from the Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including 6 state-of-the-art relaxation rooms, 400 parking places, bicycle parking with showers and a kindergarten.
In Cluj-Napoca, the Genpact office is located in the Riviera Business Center One, and has 4 floors, 4 cafeterias, and 2 relaxation rooms.
In Iași, we are in the heart of the city in the United Business Center 5. Our unique collaboration hub serves as a thriving workspace and meeting point for clients and employees working in remote capacities. This one-of-a-kind hub facilitates networking, workshops and events, fostering an environment of knowledge exchange and innovation.
Interested? Find out more at www.careers.genpact.com.
