Ideal Candidate
We are in the business of helping people: we resolve customer questions, complaints and requests via telephone.
-Do you have advanced French and English skills?
-Are you very skilled in using a computer?
If so, we are glad to meet you!
We are looking for colleagues able to meet results as requested by management and prove to be a client oriented person. I
f you pay attention to detail and accuracy, have problem analysis and problem-solving skills, we invite you to apply for this job.
Experience in related fields Customer Care is desired, but not mandatory.
-Do you have advanced French and English skills?
-Are you very skilled in using a computer?
If so, we are glad to meet you!
We are looking for colleagues able to meet results as requested by management and prove to be a client oriented person. I
f you pay attention to detail and accuracy, have problem analysis and problem-solving skills, we invite you to apply for this job.
Experience in related fields Customer Care is desired, but not mandatory.
Job Description
- Resolve customer questions, complaints and requests via telephone.
- Respond promptly to customer inquiries.
- Perform customer verifications.
- Manage customers' accounts.
- Offer customer support using different software applications.
- Record details of actions taken.
- Respond promptly to customer inquiries.
- Perform customer verifications.
- Manage customers' accounts.
- Offer customer support using different software applications.
- Record details of actions taken.
Company Description
The American company CGS (Computer Generated Solutions) is one of the most important providers of outsourcing solutions present since 2006 on the Romanian market, being listed in the top 15 best companies in this field, in the world.
The company provides services in 22 foreign languages, with 7 support centers in: Bucharest, Brașov, Sibiu, Târgu-Jiu, Miercurea-Ciuc, Galați and Constanța.
The company’s more than 3,500 employees interact daily with clients from Romania, Germany, the United Kingdom, Spain and other European countries, as well as from the United States or Canada. The main services offered are customer care, technical support, help desk, telesales and other outsourced services.
The client portfolio includes companies in the Forbes Top 500, as well as top European companies. We offer intensive training sessions: more than 90% of CGS Romania’s managers started in our company on entry-level positions.
CGS Romania supports performance and involvement in an attractive work environment, with an average age of 25 years, approximately 95% of CGS employees being graduates or students of higher education institutions.
The company provides services in 22 foreign languages, with 7 support centers in: Bucharest, Brașov, Sibiu, Târgu-Jiu, Miercurea-Ciuc, Galați and Constanța.
The company’s more than 3,500 employees interact daily with clients from Romania, Germany, the United Kingdom, Spain and other European countries, as well as from the United States or Canada. The main services offered are customer care, technical support, help desk, telesales and other outsourced services.
The client portfolio includes companies in the Forbes Top 500, as well as top European companies. We offer intensive training sessions: more than 90% of CGS Romania’s managers started in our company on entry-level positions.
CGS Romania supports performance and involvement in an attractive work environment, with an average age of 25 years, approximately 95% of CGS employees being graduates or students of higher education institutions.
