Chat only - Customer Advisor with Romanian

Your profile:

- Preferable college degree or related work experience
- Excellent written and verbal communication skills in ︀︊︈︇︋︊︂︌​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎Romanian
- Good English skills
- Good MS Office skills
- Excellent customer service skills
- Pleasant, friendly voice/understandability
- High motivation and enthusiastic approach
- Self-organized
- Planning and prioritization skills
- Effective decision making
- Knowledge and experience with measuring and improving customer satisfaction and loyalty across
broad functional areas and diverse geographies
- Familiarity with ticketing systems
- Life experience to apply to managing situations
- Early adopter of technology
- Makes the customers feel confident that their needs are being met
- Dependable, reliable, and able to perform duties with minimum supervision.

Job Description:

- Communication via emails, tickets, and chat with existing customers in order to solve their issues related
︁︀​︂︃︃​︈︁​︁︉︂to the products
- Giving information about the client to existing customers and prospects via email, handling tickets, and chat
if available for specific LOB and handling the inquiries in a case-closing manner
- Secure and deepen client retention, contribute to excellent customer support and
recognize/promote suitable products and services
- Secure that all complaints are being recognized, recorded confirmed, and solved effectively
- A responsible and reliable attitude to ensure that the daily adherence plan is being observed
- Secure that all customer contacts are being handled in an efficient and effective way
- Supply high-quality service through adherence to given processes and procedures
- Updating the database of customers and documenting activities and history for further contacts and
campaigns
- Reporting the most common issues to the support team for further
escalations

Join our team of professionals at Foundever and we will offer you:

Paid professional technical training
Monthly performance-based bonuses
30 RON/day meal tickets
Private medical insurance
Discounts of to 40% at partners – electronics and telecommunications subscriptions
Discounts on eyeglasses, PC protective lenses and other services
Dentist discounts at partner clinics
Access to the 7card by Gympass monthly subscription
Special offer at partner banks
A well-defined career path with many opportunities to grow in different directions
Exposure to a multicultural and multilingual environment.