Ideal Candidate
As a Back-Office Assistant, you will provide support to the leaders in order to maintain the highest quality standard for the maintenance and repair of the equipment.
What you need to succeed:
Technical/ Commercial University diploma or equivalent.
Proficient in English.
A good understanding of customer service practice.
Computer literacy, excellent command of Office (Word, Excel) and Outlook.
Excellent analytical, time management and communication skills.
Experience in administration and high-volume office work.
SAP operating knowledge is a plus.
Strong business ethics.
Driving license - B.
Job Description
Compile service and repair offers, based on reports from field activity of technicians.
Follow-up the repair orders, ensure the delivery and replacement of spare parts and and get the feedback from the customers.
Follow-up the preparation and transmission of the service/repair invoices on time for ongoing contracts.
Check and provide information on the situation of the remaining balance to Manager and the customer terms and conditions of payment.
Communicate and collaborate constantly with technicians in order to fulfill customer demands.
Manage maintenance portfolio, from the service contract offer to the collection of bad debts including follow-up actions.
Compile reports upon managers request.
Company Description
The Schindler Group is a Swiss company, a leading global provider of elevators, escalators and related services that began operations in 1874. Throughout its history, Schindler has shaped the industry, defined best practices as a mobility provider and employer, and thrived in a highly competitive global environment. In its more than 140-year history, Schindler has grown from a local machinery manufacturer to a global elevator and escalator business. Schindler manufactures, installs, services and modernizes elevators, escalators and moving walkways for almost every type of requirement worldwide. Schindler products can be found in many well-known buildings around the world, including office buildings, airports, shopping malls/retail facilities and specialty buildings.
The company specializes in cutting-edge technologies, as well as mechanical and microprocessor technology products designed and rigorously tested for safety, comfort, efficiency and reliability. Schindler mobility solutions transport one billion people every day worldwide. Inspired by the vision of being the best service provider in the industry for its customers, Schindler continues to develop highly innovative and user-friendly mobility solutions and deliver them to the global market. Founded in 1999, Schindler Romania S.R.L is an affiliated company of the Swiss group, being the only one responsible for the distribution, installation and maintenance of all Schindler products (elevators and escalators) in Romania. supports sustainable urban development, through safe, reliable and environmentally friendly vertical transport solutions, being the first company in Romania to install the new generation of elevators with a nominal speed of 4 m/s and traffic control. As success never comes alone and without hard work, behind the company are over 60,000 professional and passionate employees, from over 100 countries. We take care of our employees, we compensate them, we train them and we offer them a balance between life and profession. We look forward to meeting you!
