Analytical Service Manager / Analist servicii client

• Instuirea initiala : licenta ; instuire complementare : nu
• Experienta anterioara necesara: lucrul intr-un laborator specific de specialitate, cu expunere relevanta pe lucrul cu clientii si managementul reclamatiilor;
• Abilitati comerciale, capacitatea de a gestiona eficient informatiile primite de la client;
• Detinerea si utilizarea cunostintelor necesare pentru indeplinirea integrala a sarcinilor asumate prin fisa de postl calitatea / cantitatea, operativitatea, eficienta; randament in obtinerea rezultatelor scontate: imbunatatirea continua a competentelor si performantelor.

• Asptitudini manageriale : Abilitatea de a gestiona informatiile de la client;
• Aptitudini personale : aptitudini organizationale gandire critica si analitica, spirit de initiativa, dinamism, autonomie, riguare, bun management al timpului, bune abilitati interpersonale;
• Cunostinte de limba engleza – nivel avansat, atat conversational cat si scris;

• Capacitate de analiza si sinteza, prelucrarea rapida a informatiei, gandire logica, capacitate de intelegere a fluxurilor de lucru
• Capacitatea de organizare, planificare, calaborare, relationare.
• Competente decizionale, rezolvarea eficienta a problemelor, asumarea responsabilitatilor;
• Abilitati de mediere si negociere;
• Comunicator eficient si echilibrat;
• Capacitatea de a lucra atat idependent cat si in echipa;
• Capacitatea de a gestiona eficient resursele alocate;
• Integritate morala si etica profesionala.

• Inregistrarea si procesarea reclamatiilor clientilor;
• Prezentarea ofertei de analize a laboratorului, astfel incat sa fie clar identificate determinarile acreditate si cele neacreditate;
• Verificarea modului de aplicare a simbolului de acreditare pe Raportul de incercare, inainte de eliberare, verificand ca fiecare rezultat este corect identificat cu statusul acreditarii;
• Autorizarea rapoartelor de incercare;
• Oferirea de suport la facturare;
• Informarea clientilor asupra statusului comenzilor;
• Interfata dintre potentialii clienti si laborator, oferind consiliere si suport;
• Monitorizarea comenzilor clientilor, asigurandu-se de receptia si analizarea de laborator;
• Raportarea activitatilor administrative;
• Maximizarea serviciului clientilor in colaborare cu managerii de calitate si securitate;
• Participarea in elaborarea procedurilor asociate cu activitatea proprie;
• Pastrarea confidentialitatii analizelor / muncii dar si asupra datelor cleintilor;
• Asigurarea conformitatii cu procedurile si instructiunile de securitate, este constient de folosirea echipamentului de protectie individuala (EPI), avertizeaza asupra neconformitatilor si promoveaza securitatea in echipa lui;
• Asigurarea conformitatii cu procedurile interne de mediu, in mod special cu separarea gunoiului.

Eurofins Scientific Group is an international life sciences company, providing an unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is presumed to be the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agro-science CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories with more than 55,000 employees. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.

In 2020, Eurofins generated total revenues of more than EUR € 5 billion, having been among the best performing stocks in Europe over the past 20 years.