Ideal Candidate
Join our Airbnb Resolution Customer Support Team and become part of an exciting, fast-paced environment where your skills make a real impact!
Why You?
We’re looking for talented, customer-focused individuals who:
✅ Speak and write fluently in Italian and English
✅ Are available for full-time shifts (10:00 - 00:00, Monday - Sunday, 5 days/week)
✅ Can work on-site from our offices in Bucharest or Brașov
✅ Have at least 6 months of previous experience in customer support
✅ Excel at problem-solving, communication, and empathy
✅ Thrive in fast-paced environments and love working with technology
✅ Have strong time management skills and are driven to exceed expectations
✅ Are passionate about teamwork and delivering top-tier customer experiencesDescrierea jobuluiYour Role as a Customer Support Agent
Job Description
✨ Develop expertise in communication, problem-solving, and cultural awareness
✨ Represent one of the world’s most recognized brands
✨ Help real people by providing solutions and support
✨ Work in a collaborative and dynamic environment that values your contributions
What’s in It for You?
We offer an amazing compensation and benefits package to help you grow and thrive:
💰 Competitive salary + performance & tenure-based bonuses
🍽️ Meal tickets every month
🏋️♂️ Free access to our modern, fully equipped gym in Bucharest
🏥 Private medical subscription + extra health perks (discounts on dental & optical care)
🚇 Public transport reimbursement after the trial period
🎟️ Gym subscription reimbursement after the trial period
📚 Free Bookster virtual library subscription
🧘 Dedicated psychologist available for free sessions (online or face-to-face)
💳 Exclusive discounts on telecom, banking, tech, home appliances, wellness, travel & more
🌍 Multilingual exposure – improve your spoken & written language skills
🌟 Paid training & international career growth opportunities
🤝 CSR projects – make a difference by joining our corporate social responsibility initiatives
Ready to take the next step?
Come and be part of a team where your skills, passion, and dedication truly matter!
Company Description
TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.
Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com
