Account Manager (SaaS CRM & EDI B2B)

We are looking for an Account Manager who:

• Has solid knowledge of how software platforms (CRM) work and is eager to get involved in presentations, demos, and gathering client requirements.
• Can coordinate implementation projects, ensuring deadlines, resources, and customer success.
• Understands business processes and can propose improvements to maximize the value of CRMconnect and EDIconnect.
• Is interested in professional growth, particularly in Business Development.
• Has excellent communication and presentation skills, both verbal and written.
• Can multitask, handle multiple projects simultaneously, and meet deadlines.
• Has relevant experience in sales/account management, ideally in software/B2B/SaaS.
• Experience in Project Management and/or Customer Success is a plus.
• Holds a degree in a related field (economics/technical preferred) – but relevant experience is prioritized.

Key Responsibilities

• Client Portfolio Management
• Build and maintain professional relationships with existing and potential clients.
• Identify customer needs and present relevant solutions (CRM, EDI).
• Product Presentations & Technical Demos
• Organize and conduct CRMconnect and EDIconnect demonstrations (online or in person).
• Explain the benefits of our solutions and how they optimize business processes.
• Requirement Gathering & Analysis
• Engage with potential clients to understand internal processes and customize solutions accordingly.
• Prepare documentation and clearly communicate client requirements to the development team.
• Customer Success & Project Management
• Plan and coordinate implementation projects to ensure timely delivery and high quality.
• Provide ongoing support to clients, ensuring efficient adoption of solutions and continuous improvement.
• Internal Collaboration
• Share market feedback and client needs with the product, marketing, and sales teams.
• Contribute actively to the continuous development and improvement of CRMconnect and EDIconnect.

What We Offer

• Competitive salary + performance-based commission.
• A dynamic work environment and real career development opportunities (including Business Development growth).
• Access to cutting-edge technologies and innovative projects with direct impact on our product development.
• A young, passionate team that encourages initiative and creativity.
• Hybrid work model – 2 remote days per month.

Our core business is based on Software as a Service platforms running on cloud infrastructure.
We collaborate with major companies such as Brico Depot, Arabesque, Mathaus, Auchan Romania, Dedeman, Metro Cash & Carry, Cora, Carrefour, Hornbach, and other retailers, both in Romania and internationally. By 2025, we expect to add over 500 new clients.
We serve multinational corporations and small to medium enterprises in FMCG, DIY, manufacturing, distribution, and logistics.
We received an investment of 630,000 EUR from EU Funds to develop our products and services.
We continuously develop our own SaaS Solutions, including:

• CRMconnect.ro – a scalable, flexible B2B CRM platform for customer relationship management and sales processes.
• EDIconnect.ro – an EDI (Electronic Data Interchange) platform for seamless document and data exchange between business partners.
• Other B2B solutions, including document management systems, electronic archiving, B2B portals, supply chain marketplaces, eCommerce platforms, and intranets.

For more information about our company and products, visit: CRMconnect.ro | EDIconnect.ro

Join Our Team!

If you’re excited about developing and promoting top-tier SaaS solutions like CRMconnect and EDIconnect and want to be part of a fast-growing Romanian company, send your CV to hello@CRMconnect.ro.

We look forward to welcoming you to our team and working together to ensure the success of our clients!