Account Manager Long Tail

YOUR WORK-LIFE OPPORTUNITY:
Join us as an Account Manager Long Tail and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

YOU HAVE:
Customer Service or Business Consultancy.
Preferably experience in FMCG, food-hospitality or on-demand delivery industry.
Effective English & local language skills required.
High level of excel skills required.
Determined to get things done: no job is too big or too small.
Organized and detail-oriented.
Problem solver, data-driven with an analytical approach.
Great interpersonal and communication skills.
Comfortable working in a high growth and high-performance start-up with a fast pace.

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

BE A PART OF A TEAM WHERE YOU WILL:
Maintain a good relationship between Glovo and our partners through scalable tools/ initiatives and having good partner support.
Developing and maintaining lasting relationships with partners, offering them the necessary support for the growth and development of their business.
Analyzing portfolio partners metrics to give them a good experience with Glovo and take action in accordance to their performance and specific needs.
Optimize Glovo visibility in our partners through marketing actions and our marketing kits.
Understand motives of inactive partners and churn and make plans to improve MoM.
Define scalable processes, making sure long tail partners are self-sufficient and independent in using our tools.
Draw and execute plans to make the portfolio grow through promos, marketing activations and selling positioning assets.
Identify new assets to sell to the long tail partners and implement the whole process.
Review and propose partner communications, ensuring partner engagement and long-term relationships.
Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
Active collaboration with colleagues from the team and from other departments, sharing experiences and contributing to the creation of a supportive environment that encourages personal and business growth.


EXPERIENCE OUR GLOVO LIFE BENEFITS:
🌟 An enticing equity plan that lets you own a piece of the action.
💪 Top-notch private health insurance to keep you at your peak.
🍔 Monthly Glovo credit to satisfy your cravings!
🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
👪 Enhanced parental leave.
🧠 Online therapy and wellbeing benefits to ensure your mental well-being.