Head of Quality Control and Training (Online Casino)

• Bachelor’s degree in Business Administration, Quality Assurance, Educational Training, or a related field;
• Proficient communication skills, both written and verbal, in English. Knowledge of Serbian or other languages is advantageous;
• Relevant certifications in quality assurance, training, or leadership (ISO, Certified Trainer, etc.) are beneficial;
• Extensive experience in quality assurance and training, with a significant duration in leadership positions;
• Proven track record in overseeing QC and training departments, ideally in the iGaming industry or similar sectors;
• Familiarity with industry-specific regulations and compliance requirements;
• Ability to inspire and motivate teams to strive for excellence in quality and training;
• Demonstrated proficiency in managing cross-functional teams and diverse projects;
• Effective strategic planning and organizational abilities;
• Outstanding problem-solving skills and adeptness in addressing complex quality and training challenges.

• Supervise QC and Training departments, delegating tasks based on complexity and required skill levels.
• Enhance operational efficiency by overseeing effective training plans and fostering a culture of continuous capability improvement.
• Ensure activities adhere to regulatory requirements and industry standards.
• Monitor objectives and activities of QC Manager and Training Manager.
• Ensure team efforts align with approved Key Performance Indicators (KPIs).
• Provide feedback, conduct general and individual meetings, and manage departmental expenses within budget.
• Review and approve reports for management submission.
• Collaborate effectively with management and HR teams.
• Conduct interviews, hire, train, and oversee the performance of QC and Training staff.

HRS Romania is a workforce management solutions hub, home to Senior HR Consultants who always act as business improvement architects. Start-ups or corporations - we house all HR can offer under one roof, for businesses of any size.

Moving forward is impossible without the initial drive to do things differently and get results, not only words: our solutions'​ portfolio, flexibility and exceptional customer service enable us to build long-lasting relationships that delight our business partners. It’s safe to say we know our ways around the HR business and we can prove that we do our job better than most.

We foster a work environment based on respect, honesty and professional growth and we always strive to positively impact the communities we live, play, and do business in. People are the key element in our identity: we all love what we do & we want to do more of it.

We’re exactly what you see. Only now - bigger. And the best part is we bring new opportunities wherever we go.