Global Program Manager

• 5+ years of relevant experience in program management.
• Excellent written and oral communication skills, with the ability to work comfortably with professionals, account managers, senior managers, and directors.
• Cross-functional management skills with a high EQ and a passion for uniting people behind a common goal.
• Creative mindset with the ability to solve complex problems and manage pressure to meet deadlines.
• Experience working with international partners across different time zones and cultures.
• Patience, understanding, and resilience when managing complex situations and competing priorities.
• Experience in data visualization to provide insights and deliver value through highly effective presentations.
• Ability to meet multiple demanding deadlines simultaneously.
• Excellent client management and presentation skills, as well as stakeholder management.
• Strong organizational and analytical skills.
• Demonstrated ability to interface with multiple levels of management.
• Proven ability to work independently.
• Ability to be flexible and work creatively and analytically in a problem-solving environment.
• Proficiency in various software applications, including Microsoft PowerPoint, Word, Excel, and other Office Suite applications.
• Experience with data/reporting analytics and visualization tools such as Power BI and Tableau is a plus.

• Drive global standardization across multiple geographies and operations.
• Initiate and manage projects to improve account governance and management.
• Collaborate with leaders on various processes and projects to ensure seamless execution of governance practices.
• Manage multiple projects, track progress, and ensure timelines are met.
• Serve as the custodian of all analytics and information required by management, both ongoing and on an ad hoc basis.
• Continuously assess current processes to identify areas for improvement or efficiencies.
• Manage and house all contractual documents, facilitating timely discussions and closures across departments.
• Create effective presentations for executives, suitable for client presentations.
• Support the Sales, Business Development, and Innovation teams by creating impactful documents.
• Project manage global initiatives to ensure timely delivery, keeping the client informed and ensuring that internal stakeholders are aware of developments across regions.
• Proactively identify opportunities, solve problems, and guide operational excellence.
• Actively drive the development and sharing of best practices and lessons learned to improve cross-process teams.
• Challenge the status quo by encouraging innovation and calculated risk-taking.
• Monitor process performance to identify key areas for continuous improvement.
• Provide business recommendations (e.g., cost-benefit analysis, forecasting, experimental analysis) through clear, visual presentations of findings to stakeholders at various levels.

Teleperformance is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 500,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.

Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 4,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).