VIP Account Manager

• Manage the VIP Players as a group as well as one-on-one communication.
• Increase players' engagement with the game and their retention.
• Function as a middleman between the game and the player, by manufacturing strong relationships that understand the player's professional and personal needs.
• Building friendship with the player by addressing his personal occasions such as birthdays, holidays and more, without interrupting the GDPR regulations and share own personal information from occasionally.
• Be the presenter and use your face as the face of Playtika in front of the players through the persona.
• Holds an ongoing conversation with the players as an immediate answer to any questions and problems that arise on the various platforms (email, messenger, VIP BOX).
• Use your virtual persona and use social media as a platform of engagement with players and achieve as many friends on social media as the number of the VIP players.
• Mid- level of quick response and support according to target times set with independence.
• Responsible for creating custom content to the players by working hand in hand with ART about it, before synchronized it with monetization.
• Understanding studio KPIs and Objectives in order to craft Custom made effective strategies to different segments.
• Manage the daily active users to identify unusual cases that should be address and take action to resolve it.
• Produce insights and conclusions that contribute to the business by performing analytical reports.
• Keep up to date with the product and the studio updates to provide proper and accurate service to the VIP customers.
• Able to think forward and have work plans for the upcoming week/month.
• Responsible for diamond or royal diamond VIP players.
• Understands the activity of other departments including Operations, Player Support, Payments, Monetization, Art, Copy and Marketing for a business vision that will help provide the best possible customer experience.
• Participate in high level taskforce teams and being able to contribute with high level professional knowledge.
• Identify players for potential VIP- identify who has potential and contact him in order to advance the player.
• Transfer players to play on Playtika's exclusive platform.
• Take on additional wider projects on the daily role according to abilities and strengths.

• Previous experience in handling customers' requests.
• Microsoft Office pack basic skills.
• Proficiency in English.
• Understanding of social media engagement strategies.
• advanced monetization knowledge.
• Prioritizing, time and resources management skills.
• Resourceful and open-minded person that can adapt in different environments.
• Tactful approach in suggesting upcoming sales and events.Soft Skills
• Team player
• Persuasive tactics
• Flexibility
• Communication skills
• Emotional intelligence
• Positive attitude
• Creativity
• Analytical
• Thorough
• Empathy
• Future thinking & Planning
• Independent
• Initiative

Movate is a dynamically developing, Romanian branch of a global ICT service provider Movate Inc., headquartered in Milpitas, California. Our multilingual support center offers a wide range of solutions in information and communication technologies, especially customer service, technical support, and helpdesk.

As part of the global company, we are one of 17 locations around the world. For more than 20 years we have been improving and developing ourselves in enterprise and end-user support. Our services are being delivered in two main streams: technical and non-technical. Our motto is to be "Wired to support". We do our best to contribute to business growth, and to the environment and community we are growing within.