Technology Pre-Sales Engineer

• A Technology Guru. You understand technology platforms and creating a single vision. Responsible for authoring user stories;
• A Translator. You are able to effectively understand strategic deliverables, translate them into technical requirements, and ability to envision and comprehend desired outcomes with each project assigned. In addition, you can communicate high-level technical questions or issues into details that are understood by all stakeholders;
• A Strategic Thinker. You think about the improvement of the client’s business through the use of the platform’s digital solutions, Information Security industry standards, and have a high level of collaboration to the technology leaders;
• A Multitasker. You have perfected the art of balancing multiple priorities and setting the right expectations with your stakeholders with a proactive communication approach;
• A Project Leader. Ability to lead internal continuous service improvement efforts using metrics to identify opportunities for improvement. Continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes;
• An Influencer. You know how to sell a vision at all levels (i.e. from team member to an executive), get stakeholder buy-in, and execute flawlessly;

• Provide pre-sales technical support to colleagues regarding equipment, SaaS, Cybersecurity, hardware, or service configurations and functionality;
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• Liaise directly with customers or prospective customers in relation to these matters;
• Perform a technical lead role in reviewing and responding to RFP/RFI documents;
• Write technical specifications and make appropriate recommendations;
• Attend Ireland/European customer meetings to deliver technical content and presentations;
• Conduct and take responsibility for the technical verification and sign off of solution design, configuration, interoperability, and delivery cost assessment;
• Have an understanding of how voice and data communication equipment, hardware, and services work, and be equipped with knowledge to design around common requests like redundancy & resiliency;
• Establish and maintain effective interpersonal relationships with those contacted during the course of work;
• Perform any other / or additional duties as dictated by the needs of the business;
• Communicate directly with international customers to understand and interpret technical requirements and agree on solutions;
• Interpret customer requirements into product specifications at the pre-sales stage of proposals (in conjunction with the engineering team);
• Provide pre-sales technical assistance, product education, and 1st line support services;
• Provide first-level technical support to address customer queries for delivered technology requirements;
• Responsibility for technical descriptions of products in data sheets, Cloud services, SaaS Telephony systems, AI Technologies, and quotations; and managing these descriptions;
• Liaison between ETL/SLT sales and engineering teams for technical evolutions / new products to give briefing to engineers once an opportunity has been received;
• Support for sales and solutions on customer demos if required;
• Making technical presentations and demonstrating how a product meets client needs;
• Responsible for technical (engineering) assistance for the ETL/SLT Sales team and IT Leadership;
• Analysis of customer specifications /requirements (where stated) and completion of compliance matrices as part of proposals (in conjunction with the engineering team);
• Working alongside Sales Managers, Solutions, IT Project Management, Business Analysts, and Engineer management to ensure timely response and follow-up for complex inquiries / RFI’s/RFP’s;
• Ireland/European travel for customer visits and trade shows when required;

• 3+ years in Contact Center/Business Process Outsourcing
• Proficient Level Ireland/European languages. Advanced level of English
• Strong writing skills
• Capacity to work globally if needed
• Proficient level understanding of Salesforce, ServiceNow, and topologies
• Ability to be an advisor to IT/Ops/Eng
• Capacity to work on multiple RFP’s/RFI’s with overlapping timelines
• Excellent verbal and written communication skills with great attention to detail
• Ability to influence leadership and clients to create change for the greater good
• Minimum Bachelor degree completed
• Availability to work on a hybrid model (in-office presence is required in Bucharest, AFI Buildings)

• Stable job, in a multicultural fast-growing environment
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position
• Monthly meal tickets
• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Reimbursement for your public transportation subscription, after the trial period (if you work from office)
• Gym subscription reimbursement, after the trial period
• Transportation vouchers for late shifts (if you work from office)
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions (online or face to face)
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
• Paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com