Tech ops and reporting Representative - Spanish – Bucharest
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Candidatul Ideal
Descrierea jobului
Inviting applications for the role of Tech ops and reporting Representative- Senior Process Associate-Spanish – Hybrid Bucharest
Your job will involve invoice and payment processing, workflow management and issue resolution.
What will your day-to-day role involve:
Responsibilities
Interaction:
• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
• Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager;
Activity:
· Perform checks on customer details using GHX, Edicom and Pagero platforms
· Platforms user maintenance – to add another user, to remove, raise a ticket at errors platform level
· Identify and repair/create defects for Idoc
· Release orders with Idoc failures from the platforms
· Raise defect or IT tickets for unresolved issues
· Create delivery requests for Consignment Alloga and DSV Africa, when not processed automatically
· Monitor the consignment cockpit and correct order/invoice creation during Alloga replication process in S4
· Manage plan B activities if the expected process cannot be executed in S4
· Continuously gather customer contact details and request updates from CMD (Customer Master Data) at customer level
· OpenText edit access: to maintain the dummy customer data and edit for the new ones- maintain GLN as sold to and ship to level
· Follow up on the closure of pending tasks; pending queries; pending tickets
· Daily Edi Reporting- extracting data from platforms, OpenText, S4, internal TechOps tracker, checking CS mailbox for GSA (for the manual orders, as these needs to be included in the reporting too) - inbound and outbound reporting
DRC:
· Invoices submission trough edocument cockpit fo the countries under EMEA scope (B2G and B2B);
· Monitor and tracking failures/blocks in S4 related to e-invoicing
· For B2B check: Sovos (Turkey), SDI (Italy), SII ( Spain)
· Billing documents validation, cancel/delete edocument
· Solve issues or create defect tickets with RTR/IT team, and follow up on resolution related to e-invoicing
· Follow up on the closure of pending tasks; pending queries
Pricing Master Data:
· Receives the request from Customer Service
· Check the Pricing Master Data and validate the request
· Get the needed approvals - Commercial Director &Commercial Team
· Creating the price
· Update the Expected Price
· Confirming the changes to CS team
Qualifications we seek in you:
Minimum qualifications
• Very good knowledge of the language
• Communicative level of English.
• Accounting knowledge – intermediate level;
• Technique skills, preferably IT area
• Good MS Office (especially MS Excel) knowledge.
• Analytical thinking and self-starter.
Preferred Qualifications
• Personal culture and client management expertise.
• High motivation and ability to learn
• Ability to work under time pressure
What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Descrierea companiei
We are Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Genpact in Romania
With more than 4,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance and Trust and Safety.
Awards in 2024
Genpact was recognized as the Top Digital Transformation Services Provider at the Romanian Business Services Forum & Awards for its innovative digital solutions that have made a significant impact across various industries. Adding to this achievement, we have also been named “Brand of the Year” in the Business Services sector in Romania at the same industry event.
In the talent landscape, Genpact Romania stands out in the "Top employers to work for in 2024" ranking by Undelucram.ro, achieving an impressive #6 position in the Services industry. Another study conducted by Catalyst Solutions in 2023 has positioned Genpact in the top 100 most desired employers in Romania, where we have secured a #3 rank in the industry.
Genpact was honored with the "Impact in the Community" award at the 2024 PIN Awards Gala in Iași, recognizing our dedication to learning and growth through a series of impactful events. Since November 2023, we have engaged over 350 participants from the vibrant local community through NGO events, local IT community gatherings, workshops for students, and more in our collaboration hub.
A constantly growing company
Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.
Why Genpact?
We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.
We offer our workforce flexible work-life balance and a work-from-anywhere model. We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, Talent Match, to match individual skills and job aspirations with existing and future job opportunities within the company.
Work from the office, home, or just about anywhere
We’ve reimagined and redesigned our business model into a hybrid one that allows our employees to work from anywhere within the geographies we operate in while we make use of our offices as spaces for social interaction and collaboration.
In Bucharest, our office is located in the Hermes Business Park, a mere 300 m from the Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including 6 state-of-the-art relaxation rooms, 400 parking places, bicycle parking with showers and a kindergarten.
In Cluj-Napoca, the Genpact office is located in the Riviera Business Center One, and has 4 floors, 4 cafeterias, and 2 relaxation rooms.
In Iași, we are in the heart of the city in the United Business Center 5. Our unique collaboration hub serves as a thriving workspace and meeting point for clients and employees working in remote capacities. This one-of-a-kind hub facilitates networking, workshops and events, fostering an environment of knowledge exchange and innovation.
Interested? Find out more at www.careers.genpact.com.
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