Team Leader Call center

◆ Education level: Bachelor or above
◆ Work experience: At least 1 year of experience in call center service team, business experience in mobile phones or electronic related products
◆ Knowledge requirements: Knowledge of electronic related products and proficiency in smartphones, knowledge of Microsoft Office operation, and proficiency in reporting and business process design and optimization
◆ Ability requirements
1. Romanian and English is mandatory plus one european language , proficient team leadership, communication skills, and strong ability to handle and close escalated issues on time. Able to work under pressure and respond effectively with a dedicated and professional work spirit. .
2. Well Known in Social Media and proficient in using search engine tools, able to organize and summarize hot topics, and provide relevant case analysis reports, very familiar with Internet-related language, and know how to interact with Internet customers intelligently. Fast typing speed.

Team Leader Call center, Bucuresti