Studio Support Engineer (Online Casino)

Requirements:

Basic knowledge of video tract delivery (TV/Video production experience highly appreciated);
Experience working with video streams, sound and light equipment;
Strong knowledge of structured cabling system (LAN, SDI, Power);
1 year experience of installing and cable laying patching skills
Ability to work in shifts, including nights, weekends and holidays;
Experience with Windows/Linux maintenance;
Strong knowledge of networking and electricity;
Understanding how to work with project drawings;
Knowledge of audio/video hardware and software.

Nice to have:

Experience with Linux maintenance;
Ability to keep an eye on modern solutions and can assist with implementation;
Ability to find solutions, create solutions, think critically, and find the best way to solve difficulties.

Responsibilities:

Installation, upgrades, support, and troubleshooting of studio equipment;
Responding promptly to service issues and requests (at Jira software);
︃​︁︅​︂︁︁​︄︁RnD, testing new technology;
Maintaining and fixing assets inventory;
Know and follow internal processes;
Track open tickets, prioritize and document resolution of requests.

ICONIC21 is a premier provider of live dealer and casino games, offering a diverse and extensive portfolio designed to captivate and entertain.

What sets ICONIC21 apart is its commitment to providing branded solutions tailored to each client’s unique needs, featuring dedicated studios and custom games that enhance the gaming experience.

With a client-centric philosophy, ICONIC21 excels at understanding the specific requirements of its partners, delivering solutions with speed and precision, and maintaining transparent communication.

ICONIC21 ensures that every gaming experience is not just personalized but also elevates the brand, consistently surpassing expectations and setting a new standard every time.