SAP-Basis Support

• Speak and understand German as follows

• is able to understand a wide range of demanding, longer texts and is also able to recognise implicit meaning

• is able to express him/herself spontaneously and with fluency

• Can produce clear, well-structured text on complex subjects. Can use a range of organisational techniques to link text appropriately

• Successful completion of a degree in (business) information technology or an equivalent qualification

• Expertise in the use of data conversion tools

• Knowledge of change, release and problem management

• Problem-solving, customer and process orientation, team spirit and assertiveness

• Processing problems in a structured manner, even under time pressure

• Collaboration with other departments and divisions

• Experience of managing IT projects to meet quality, time and cost targets

• Support and manage applications in the IT Service Management area and their interfaces with IT Asset Management throughout the lifecycle

• ITIL-Experience

• Creating and updating operational documentation

• Process execution and process compliance

• Communicate actions on SAP systems to designated contacts

• Fast recovery of disrupted IT services

• Telephone ︁︈​︂︁︈​︃︈​︆︇support for questions relating to the operation of SAP applications

• Import required SAP custom notes for bug fixes

• Retesting your own corrections

• Defining and creating roles and profiles (including FIORIS)

• User recertification by deactivating and, if necessary, deleting inactive SAP users according to specified parameters

• Useradministration

• SAP Access Control (Emergency user concept)

• Segregation of Duty (SOD-risks, critical functions)

• Implementation of security policies e.g., Compliance Requirements

• Creation, evaluation and implementation of SOS reports

• Continuous, or minimum yearly, maintenance of documentation that is listed in a knowledge database and reflected in the current corporate design of the TÜV SÜD guidelines

• Ongoing identification of weaknesses and pursuit of improvements in the form of advice and suggestions with a focus on SAP standard alignment. Avoidance of own developments/actions outside the standard

• Distinguish, according to the TÜV SÜD processes, whether there is a change or an incident and what the appropriate action should be

• Support services in case of "problems", new functionalities, upgrades, projects on demand

• Support services in the area of monitoring and, where necessary, setting benchmarks for tools in use, including the introduction of best practice and lessons learned. Identifying trends and possible sources of error, for example through performance analysis

• Support services for SAP platform management, technical application support and security and access management