Romanian Speaking Complaint Handling Operator

Crome Communication Kft.

1 poziție

Candidatul Ideal

Our expectations:

Romanian native speaker
Intermediate English language skills
At least upper secondary education
Minimum of one year of experience in a call centre handling complaints and outbound calls
Excellent communication skills
Precision, independence and reliability
Good Computer and MS Office skills

Descrierea jobului

Do you fancy supporting the clients of a premium international brand as a member of a first class but also ︁︀︂︃︃︉︉︁︂︈friendly Contact Center? Then we definitely have a place for you. Let's join our team today!
What will be your duties? You will be a member of a small however cooperative team that serves the clients of BMW Group Romania.
The main tasks you will be responsible for are dealing with the incoming complaints, inquiries, occasionally investigating complex cases.
Furthermore, you are going to also take part in general customer relationship, outgoing call campaigns and handling email and phone requests.

(We do not deal with direct sales and cold calls!)

Handling incoming complaints, questions and requests via phone, email and chat

recording and administration
gathering further information from the BMW dealer network and competent departments and experts of BMW Group Romania
preparing and submitting customer information responses
Making outgoing customer service calls, such as
Data clarification, customer satisfaction and event-related calls
Lead request handling and Follow-up calls

What do we offer?

Relocation package
Cafeteria benefit (after probationary period)
Home Office (after probationary period, office attendance only on Mondays and Fridays)
During onboarding you will participle in a 1 month side by side training which will take you to the world of BMW and give deep insight to our campaigns, processes. The training will pay special focus on the details and ensure enough time to acquire all the necessary knowledge in theory and in practice.
Company events (birthday-, Christmas parties; team-building meetings)
Supportive, calm atmosphere, monthly Cake Friday
Long-term employment

Descrierea companiei

Crome Communication is a CRM and direct marketing agency active since 2010. We offer the most powerful solutions on these fields in the local market. We offer market leader methods, strategic thinking along with the best business solutions.

Publicat 30 Sept. 2024 Reactualizat 5 Oct. 2024 Expiră 30 Oct. 2024