Order Management Specialist with DACH

• 1-2 years - Experience of working in a customer facing environment. Proactivity with the ability to work with various stakeholders, most of the time both on a direct and remote mode.
• Any experience within automotive/industrial environment will be considered as a strong asset
• System Applications: strong user level in main MS Office applications, relevant SAP transactions (order management & quality management) & key operational reports in EDW in OTC
• Ability to work in a team: support team goals, take initiative, seek to give and receive help and feedback
• Customer Interface management: able to establish a strong relationship and collaboration with the customer through efficient and effective communication, using standard tools and conventions, both in written & oral communication with the customer through other media
• Product knowledge: demonstrate affinity with or established knowledge on the main features and qualities of Goodyear's tires and other products. Strong awareness of Goodyear brands positioning in the market.
• Supply Chain: strive for broader understanding of Goodyear's end-to-end supply chain strategy and maximize collaboration with the customer to plan, produce, order, deliver and bill the right products at the right time in a customer focused yet cost efficient way.

• Order entry: receive and process customer orders, inform the customer on the availability of products and the foreseen delivery dates of his orders. Offer guidance and support to the customer in all relevant ordering channels (through Customer Service or e-Ordering)
• Order Management: Follow-up of all orders and business inquiries. Use the order management processes to drive a continued customer centric approach through flawless order processing, providing clear and reliable order confirmation. Maximize the reliability of our order promises and services by taking necessary actions as described in work instructions and by taking proactively contact with all necessary internal partners. Sell The Plan.
• Quality Management: enter and process customer claims in the Quality Management module (QM). Drive swift and complete resolution fo the QM notifications and timely and transparent feedback to the customers. Good understanding of all relevant Order To Cash areas where customer claims can occur including logistics claims, returns, billing & pricing.
• Delivery planning: act as a liaison between the customer and Goodyear logistics execution to ensure orders are being shipped as per customer requirements. This includes managing delivery blocked orders with the customers, agreeing on delivery slots and required service levels and potential additional services.
• First Contact Resolution: maximize the customer requests answered during the first contact with the CSR in the contact center. The remaining customer requests need to be logged and followed up in accordance with the organization’s service standard processes, scripts, and procedures.
• Maximize sales and customer order fulfillment: take all necessary actions to sell the plan. Upselling & cross selling: drive the sales campaigns and other customer incentives, guide the customer through our product portfolio and offer alternatives where available.

• Free private medical services
• Life Insurance
• Flexible benefits from your favorite brands available on flexible benefits portal
• Easter bonus
• Christmas bonus
• 25 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Discount price to purchase Goodyear tires
• Sponsorship for ACCA certification
• Free access to the Bookster library
• Discount on products and services through agreed partnerships.

Goodyear este una dintre cele mai mari companii de anvelope din lume ce si-a inceput activitatea in anul 1898 ca producator de anvelope pentru biciclete si carucioare cu doar 13 muncitori. Compania a crescut rapid si numără astăzi aproximativ 72 000 de angajați și își produce produsele în 55 de unități din 23 de țări din întreaga lume. Cele două centre de inovare Goodyear din Akron, Ohio și Colmar-Berg, Luxemburg, se străduiesc să dezvolte produse și servicii de ultimă generație care stabilesc tehnologia și standardul de performanță pentru industrie.

În România, Goodyear Dunlop este prezent din anul 1999 și este reprezentat de două persoane juridice diferite, Goodyear Dunlop Tyres (Biroul de vânzări) și Goodyear Operations. Goodyear Operations România este Centrul Global de Servicii pentru Afaceri al Goodyear Dunlop EMEA. Centrul GBS din București a început în iulie 2011. Misiunea centrală a Centrului a fost întotdeauna să ofere satisfacția internă a clienților cu responsabilitatea comună a livrării - Performanța de conducere ca ONE TEAM.

Scopul nostru la Goodyear este să creăm încredere și să creăm un mediu în care asociații sunt inspirați de muncă. Pe langa anvelopele Goodyear, producem și alte mărci internaționale bine respectate, inclusiv Dunlop, Kelly, Fulda, Sava și Debica, iar afacerea noastră cu pneuri oferă produse din cauciuc și polimeri pentru o varietate de piețe. Credem în oamenii noștri și îmbrățișăm schimbarea pentru a ne angaja și a le permite asociaților Goodyear să-și realizeze întregul potențial.

Pentru mai multe informații despre Goodyear și produsele sale, accesați www.goodyear.com/corporate.