Event and Reservations Manager

Experience:
Minimum 3 years of experience in event management, hospitality, or reservations coordination, preferably in a fine dining or luxury hospitality environment.
Skills:
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in reservations software (e.g., OpenTable, Resy) and Microsoft Office.
Knowledge of French cuisine and wine is a plus.
Language: Fluent in English and Romanian; knowledge of French is an advantage.

Key Competencies
Attention to Detail: Ensuring that every event and reservation is executed flawlessly.
Problem-Solving: Ability to quickly resolve any issues that arise during events or with reservations.
Customer Focus: A commitment to delivering an exceptional guest experience.
Teamwork: Collaborating effectively with the kitchen, service staff, and management.

Benefits
Competitive salary with performance-based bonuses.
Opportunity to work in a renowned fine dining establishment.
Professional development and career growth.
Employee discounts on dining experiences.

Reservations Management
Oversee and manage all restaurant reservations using our reservation system.
Maximize seating efficiency and ensure optimal table assignments.
︁︀​︂︃︃​︈︁​︁︉︂Handle special requests and accommodate VIP guests or group bookings.
Monitor booking trends and report on reservations performance to identify opportunities for improvement.
Event Planning and Coordination
Plan, coordinate, and execute events (private dining, corporate events, weddings, etc.) held at the restaurant.
Collaborate with clients to understand their needs and provide customized event solutions.
Work closely with the kitchen and service teams to ensure seamless event execution.
Manage event budgets, timelines, and logistics, including set-up, décor, and audio-visual needs.
Customer Service and Guest Relations
Serve as the main point of contact for guests regarding reservations and event inquiries.
Provide a high level of customer service, addressing any issues or complaints with professionalism and efficiency.
Follow up with guests post-event to gather feedback and ensure satisfaction.
Sales and Marketing Support
Promote special events, holiday menus, and other dining experiences to increase restaurant sales.
Partner with the marketing team to develop promotional materials and campaigns for upcoming events.
Maintain a database of potential clients and event contacts for future marketing initiatives.
Reporting and Analysis
Track and report on reservation trends, event bookings, and customer feedback.
Analyze data to identify areas for revenue growth and operational improvements.

Location: La Bistrot Français, Bucharest, Romania

La Bistrot Français is a prestigious fine dining restaurant in the heart of Bucharest, known for its authentic French cuisine and elegant atmosphere. We are seeking a dynamic and experienced Event and Reservations Manager to join our team. This role is crucial for managing reservations, coordinating events, and ensuring that our guests have a memorable dining experience.