Candidatul Ideal
• At least 3 years hands on experience in Field Support Services.
• Strong customer service skills
• Strong written and verbal communication skills
• Must be detail oriented and self-motivating
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Clients: Windows 11, Windows 10, Windows7, Windows XP, IOS
• Servers: Windows 2003, Windows 2008, Windows 2013
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Strong Microsoft operating System installation and troubleshooting skills
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
• Basic knowledge to support Mac and iOS devices
• Knowledge to support Multifunctional Devices, Smartphones, PDA’s, iPhone’s, iPad’s & BYOD
• Experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms
• Ability to successfully pass a background security check
• Experience including remote control of PCs and video conferencing knowledge
• PBX Installation and Configuration - Troubleshooting
• Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management• Ability to interact with customers to ensure that the service is flexible, efficient and responsive
• To work through issues analytically to a successful conclusion
• Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels.
• Experience of working with multi-discipline teams in distributed locations.
• Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
• Use of ITIL service management framework to deliver best practice
• Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
• Self-motivated. Ability to learn new technologies on own.
• Strong technical aptitude and ability to research and solve complex issues independently
• Ability to work as part of a team.
• Ability to participate and contribute during crisis times, assist team members/leads, as needed.
• Show adaptability and flexibility in work to suit business requirements. Be flexible with respect to work requirements and timings of shifts based on business requirements.
• Demonstrate ownership and responsibility in all assignments
• Build and nurture positive working relationship with customers with the intention to exceed their expectations.
Descrierea jobului
Responsibilities:
• Taking end to end ownership of assigned end user Incidents and Requests, while categorizing, tracking, prioritizing and providing up-to-date status and information to them while utilizing ITSM ticketing tools such as Service Now, Remedy, HP Service Manager, or Peregrine Service.
• As onsite ‘Smart Hands’ support, will be asked to perform training and orientation on use of Hardware and Software, along with coordination of onsite tasks from other off-site technical teams. Will also need to support VIP level end users, as needed.
• Assisting with Hardware/Software asset inventory Management, including hardware disposals.
• Performing other duties as assigned.
Descrierea companiei
We bring together the best of technology and our people to supercharge progress.
HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.
Part of the HCL group, HCLTech was listed on the stock exchanges in India at the turn of the millennium in December 1999. Since our inception, we have pioneered several industry mainstays and established leadership positions in all our chosen segments.
As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
We recognize the impact that a business like ours can deliver in elevating communities globally, and we continue to improve our efforts and take decisive actions that benefit the communities in which we work and live. Through the HCL Foundation, the CSR arm of HCLTech, we have invested more than $130 million in social development efforts serving communities throughout India across education, health, water, sanitation and hygiene, skill development and livelihoods, environment, and disaster risk reduction, response and management.
We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.
We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries, including Romania.
These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit https://www.hcltech.com/en-ro/careers
