Customer Service Representative

-Must be completely FLUENT in English, level C1 / C2
-weekdays 8h, 4pm to 12am Romanian Time (Normal USA work hours)
-Experience in sales service and computer systems needed. (Promotion opportunities in Romania or USA)
-Previous experience of working in a role that involves managing the relationship with customers
-Must have a reliable internet connection and a workspace suitable for remote work.
-Responsible person, with good ability to organize and set priorities;
-Ability to maintain relationships and calm discussions, in contact with consumers;
-Analytical thinking, ability to analyze and synthesize, observational spirit, attention to detail;
-Positive attitude, communication skills and active listening;
-Knowledge of the MS Office software package (minimum average knowledge of using Excel).
-Studies completed with a baccalaureate degree.
- Language skills
-Must send Resume in English

-Receiving feedback from consumers / customers and recording calls / messages from them;
-Managing the complaints received from consumers and ︁︀​︂︃︃​︇︂​︁︃︁customers, respecting the time provided for responding to complaints, according to the procedures;
-Transmission of centralized data following the receipt of complaints to the departments directly concerned:
-Effective communication with all members of the organization and customers of the company,
Work Schedule:
Hours: 4 PM to 12 AM Romanian time (equivalent to 8 hours during USA normal business hours)
Collaborate with both our Romanian and USA teams

- A mid-sized USA company is seeking a dedicated professional to join our team.
- Salary: $1,500 to $2,000 USD per month

Work Schedule:
Hours: 4 PM to 12 AM Romanian time (equivalent to 8 hours during USA normal business hours)
Collaborate with both our Romanian and USA teams

Potential for promotion within our Romanian or USA offices