Customer Experience Manager

- Knowledge of transport and warehousing methods, costs and benefits
- Excellent problem-solving skills
- Experience in providing ︅︉︇︇︍︂︃︋​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎customer service support
- Awareness of industry’s latest technology trends and applications
- Proficiency in English

- Take ownership of customers issues and following problems through to resolution
- Answers customers’ questions, resolves problems, ︁︄︇​︁︆︁​︂︄︈​︁︇︁and maintains ︁︈​︁︉︁​︂︁︅​︃︀customer satisfaction
- Involved in projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
- Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project plan
- Manage relationships with clients and stakeholders
- Develop service procedures, policies and standards
- Takes over the communication with client, required on a managerial level and concerning the coordination of new projects.
- Responsible to support the Managers for budget calculation for customers.
- Fully focused in the customers’ requirements: tracking and controlling KPIs performance; leading new operational projects, IT projects for the communication with the customer, actively participates in the CI projects.
- Tracks the budget execution on monthly basis