Consultant relatii clienti
Anunț verificat
Textul acestui anunț a fost verificat de echipa eJobs pentru a elimina posibile greșeli sau conținut discriminatoriu.
Candidatul Ideal
- Nivel nativ al limbii romane
- Nivel mediu al limbii engleze
- Abilitati bune de comunicare si relationare
- Orientare spre rezolvarea tuturor situatiilor intalnite
- Abilitatea de a lucra bine în echipa, precum si pe cont propriu
- Cunostinte IT de baza, inclusiv utilizarea mai multor sisteme de operare
Descrierea jobului
- Rezolvarea solicitarilor clientilor prin e-mail, chat si apeluri
- Asigurarea ca toata comunicarea este gestionata profesional și prompt ︁︀︂︃︃︇︂︁︃︁si cu o nota umana
- Demonstrarea unor cunostinte solide de produs pentru a ne asigura ca toate intrebarile clientilor primesc raspuns, facandu-i promotori ai companiei
- Construirea unei conexiuni calitative cu clientii și furnizarea de servicii exceptionale
- Salariu fix
- Bonusuri, in functie de performanta
- Tichete de masa
- Asigurare medicala privata in reteaua Regina Maria
- Buget lunar pentru Beneficii Flexibile
- Programul de lucru: in ture, 5 zile pe saptamana, luni-vineri, in intervalul 8:00 – 22:00, sambata - duminica – 10:00 -18:00
Descrierea companiei
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 24 countries.
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.
Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
Konecta Global Clients Division in Romania is the premium and flagship multilingual hub that the company opened in March 2020, in Bucharest, in The Light One Office Building (Politehnicii area).