Team Leader Customer Care with Italian

JOB REQUIREMENTS: • Have experience within a contact center or customer service environment • Customer service oriented. • Fluent Italian (C1/C2). • Minimum one year experience in a supervisory level in Call Centre. • Strong reporting and analysis skills. • Strong verbal communication skills. • Demonstrates a positive, enthusiastic, friendly attitude. • Proficiency in using MS Office application.

JOB RESPONSIBILITIES: • Team Coaching and Development - Develop team members through monthly coaching, the provision of on target feedback, counselling and recognition. • Team Support - Manage the Human Resource aspects of your team members including the provision of support, counselling, guidance and advice. • Customer Support - Maintain an up to date personal and team knowledge of Vodafone products and services.. • Leadership - Identify and provide recommendations and solutions to departmental issues. Participate in the preparation and implementation of operational plans. WE OFFER YOU: • Project specific training; • Private Medical and Dental Insurance; • Life Insurance; • Dedicated employee phone subscription; • Special discounts for gyms and retailers; • A youthful and multicultural working environment with dedicated professionals and great development opportunities.

Vodafone Shared Services Center is part of a Global Services Center and will cater for Vodafone operations in different countries, as well as for the Vodafone Group. Our success comes from the outstanding people that make it happen for our customers every day! We’re at our best when you’re at yours! Vodafone Power to you ***NOTE: We thank all those who apply; however, only those selected for further consideration in the selection process will be contacted. We are welcoming all applications from the persons who have the legal right to work in Romania. Locaţii de lucru: Sos. Oltenitei, nr. 2, Sector 4, Bucuresti